James McCall Email & Phone Number
Client Services Department Manager @ Cyber Technology Group
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James McCall Location
- Phoenix, AZ, US
James McCall Work
- 2025 - now Client Services Department Manager @
- 2021 - 2025 Customer Care Operations Manager @
- 2019 - 2021 Customer Care Manager @
- 2018 - 2019 Customer Care Supervisor @
- 2012 - 2018 Sales and Service Supervisor @
- 2010 - 2012 Workforce Management Analyst @
- 2010 - 2010 Interim Supervisor - Team Lead @
- 2008 - 2010 Escalation Specialist - Customer Resolution @
James McCall Education
- McKinsey Academy
(Leadership, Management)
2021 - 2021 - University of South Florida
(Communications)
1998 - 2000 - Palm Harbor University High School 1994 - 1998
- St. Petersburg College
(Media Studies, Communication)
- University of Phoenix
James McCall Skills
- Customer Advocacy
- Conflict Resolution
- Escalations Management
- Complaint Management
- Oral Communication
- Contact Center Management
- Emotional Intelligence
- Performance Metrics
- Customer Service Operations
- People Management
- Key Performance Indicators
- Agile Methodologies
- Microsoft Excel
- Customer Support
- Management
- Relationship Building
- Critical Thinking
- Problem Solving
- Communication
- Microsoft Office
- Leadership
- Call Centers
- Customer Satisfaction
- Operations Management
- Analysis
- Performance Management
- Customer Retention
- Business Process Improvement
- Customer Experience
- Strategic Planning
- Data Analysis
- Customer Service
- Team Building
- Training
- Team Leadership
- Time Management
- Coaching
- Employee Training
- Employee Relations
- Supervisory Experience
- Customer Service Management
- Performance Improvement
- Process Improvement
- Contact Center Operations
- Business Performance Management
- Integrity
- Microsoft Outlook
- Microsoft Word
- Microsoft PowerPoint
- Negotiation
- Root Cause Analysis
- Business Analysis
- Personal Branding
- Executive Leadership
- Hiring
- Process Scheduler
- Call Center
- IEX
- Logistics
- Forecasting
- Call Routing
- Troubleshooting
- Workforce Planning
- Software Documentation
- Applicant Tracking Systems
- Workforce Management
- Contact Centers
- Supervisory Skills
- CMS
- Onboarding
- Callcenter
- Applicant Tracking
- Scheduling
- Payroll
James McCall Summary
- James McCall, based in Phoenix, AZ, US, is currently a Client Services Department Manager at Cyber Technology Group. James McCall brings experience from previous roles at Best Buy Health and PODS. James McCall holds a 2021 - 2021 McKinsey Academy. With a robust skill set that includes Customer Advocacy, Conflict Resolution, Escalations Management, Complaint Management, Oral Communication and more. James McCall has 2 emails and 1 mobile phone numbers on RocketReach.
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