2013 -now Director, Customer Service @ Datamax-O’Neil Corporation
2008 -2012 Sr. Manager Global Customer Service @
2007 -2008 Manager, Global Customer Services @
2001 -2007 Senior Manager Americas Service Operations @
2000 -2001 Manager, Global Services @
1988 -2000 Customer Service Manager @
James Masterson Education
Nichols College
Bachelor of Science (BS) (Marketing, Finance)
1990-1996
James Masterson Skills
Lean Six Sigma
Service Business Development
Global Parts Planning & Logisics
Performance Management
Strategic Planning
Continuous Improvement
Six Sigma
Lean Manufacturing
CRM
Management
Process Improvement
Business
Strategy
Leadership
Product Marketing
System Conversion
Service Processes
Emergency
Project Managers
Global Parts Planning and Logisics
Distribution
Planning
Strategic Business
Waste
Import
Infrastructure
Resources
Logistics
Accountability
Service Operations
New Business Opportunities
Networking
Customer Satisfaction
Wai
Escalation Process
Engineers
PDM
ERP
Service Parts
Customer Relationship Management
Software
Employee Recognition
Product Lifecycle Management
Operations
Inventory
Ownership
Global Customer Service
SAP ERP
Export
Quotations
Change Management
Business Process
Global Parts Planning
Strategic Vision
Customer Service
Commerce
Parts
Global Services
Project Management
Field Service
Service Business
Metrics
Warranty
Steering
Keys
CAS
James Masterson Summary
James Masterson, based in Bedford, NH, US, is currently a Director, Customer Service at Datamax-O’Neil Corporation. James Masterson brings experience from previous roles at Thermo Fisher Scientific, Segway, Bose Corporation and Axcelis Technologies. James Masterson holds a 1990 - 1996 Bachelor of Science (BS) in Marketing, Finance @ Nichols College. With a robust skill set that includes Lean Six Sigma, Service Business Development, Global Parts Planning & Logisics, Performance Management, Strategic Planning and more. James Masterson has 1 mobile phone numbers on RocketReach.
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