James Marshall Email
Director - Customer, Leisure and Regulatory Services @ Southampton City Council
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James Marshall Work
- 2025 -now Director - Customer, Leisure and Regulatory Services @
- 2024 -2025 Director of Customer and Leisure @
- 2022 -2024 Director of Customer Experience @
- 2019 -2022 Head of Customer and Communications @
- 2017 -2019 Service Lead - Customer Experience and Insight @
- 2016 -2017 Service Lead - Customer Insight and Engagement @
- 2015 -2016 Research and Consultation Manager @
- 2012 -2015 Communications Research Manager @
- 2009 -2012 Research and Information Officer @
- 2009 -2009 Temp - Marketing and Recruitment @ CMS
- 2008 -2009 Research Assistant - School of Geography @
James Marshall Education
- Chartered Management Institute
Fellow of the Chartered Management Institute (Organizational Leadership)
2024-2026 - University of Plymouth
Master of Business Administration - MBA (Leadership)
2023-2025 - University of Southampton
BA (Hons) (Human Geography)
2006-2009
James Marshall Skills
- Market Research
- Customer Feedback
- Qualitative Research
- Teamwork
- Research Project Management
- Change Management
- Visitor Satisfaction
- Web usability testing
- Concept testing
- Project Management
- Concept Generation
- Feedback
- Usability
- Report Writing
- Management
- Data Analysis
- Marketing
- Research
- Strategy
- Stakeholder Engagement
- Strategic Planning
- Customer Service
- Local Government
- Public Sector
- Customer Experience
- Customer Relationship Management
- Digital Strategy
James Marshall Summary
- James Marshall, is currently a Director - Customer, Leisure and Regulatory Services at Southampton City Council. James Marshall brings experience from previous roles at Southampton City Council. James Marshall holds a 2024 - 2026 Fellow of the Chartered Management Institute in Organizational Leadership @ Chartered Management Institute. With a robust skill set that includes Market Research, Customer Feedback, Qualitative Research, Teamwork, Research Project Management and more. James Marshall has 2 emails on RocketReach.
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