James Mansfield Email & Phone Number
ITSM Manager @ VCU Health
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James Mansfield Location
- Richmond, VA, US
James Mansfield Work
- 2022 -now ITSM Manager @
- 2019 -2022 ITIL Change Manager (Sr Process Engineer) @
- 2018 -2019 Process Manager - Technology Change, Compliance and Monitoring @
- 2015 -2017 ITIL Change Management Team Lead and Change Specialist - Technical and Network Change @
- 2010 -2015 Change Manager - Technical and Network Change @
- 2004 -2010 Change, Configuration and Document Control Manager @
- 2003 -2004 Service Desk Team Leader @
- 2002 -2003 Technical Support Analyst @
- 2001 -2002 Technical Support Analyst @
- 2000 -2001 ISS Help Desk (Client The Leasing Group) @ Elmcrest Computer Consultancy
- 1999 -2000 Technical Support (Formally ISS Trainee on Modern Apprenticeship) @ Fourth Shift Europe
James Mansfield Education
- Reading College
(Modern Apprentiship - NVQ Information Technology Level 2)
1999-2000 - Waingel Copse School 1990-1999
James Mansfield Skills
- Leadership
- Customer Relationship Management Crm
- Information Technology
- Help Desk Support
- Infrastructure
- Service Desk
- ITIL
- Windows
- Networking
- Troubleshooting
- Customer Satisfaction
- Telecommunications
- Vendor Management
- Training
- Technical Support
- Service Management
- Management
- Project Management
- Servers
- Call Centers
- System Deployment
- Service Delivery
- CRM
- Hardware
- IT Service Management
- Customer Relationship Management
- Change Management
- Project Delivery
- Stakeholder Management
- Managed Services
- Team Leadership
- Team Management
- Outsourcing
- Integration
- ITIL V3
James Mansfield Summary
- James Mansfield, based in Richmond, VA, US, is currently a ITSM Manager at VCU Health. James Mansfield brings experience from previous roles at VCU Health, Capital One and Virgin Media. James Mansfield holds a 1999 - 2000 Reading College. With a robust skill set that includes Leadership, Customer Relationship Management Crm, Information Technology, Help Desk Support, Infrastructure and more. James Mansfield has 2 emails on RocketReach.
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