James Mansfield Email & Phone Number
ITSM Manager @ VCU Health
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James Mansfield Location
- Richmond, VA, US
James Mansfield Work
- ITSM Manager @ (June 2022 - Present)
- ITIL Change Manager (Sr Process Engineer) @ (May 2019 - July 2022)
- Process Manager - Technology Change, Compliance and Monitoring @ (August 2018 - April 2019)
- ITIL Change Management Team Lead and Change Specialist - Technical and Network Change @ (August 2015 - December 2017)
- Change Manager - Technical and Network Change @ (November 2010 - July 2015)
- Change, Configuration and Document Control Manager @ (August 2004 - June 2010)
- Service Desk Team Leader @ (May 2003 - August 2004)
- Technical Support Analyst @ (September 2002 - May 2003)
- Technical Support Analyst @ (November 2001 - September 2002)
- ISS Help Desk (Client The Leasing Group) @ Elmcrest Computer Consultancy (June 2000 - August 2001)
- Technical Support (Formally ISS Trainee on Modern Apprenticeship) @ Fourth Shift Europe (April 1999 - June 2000)
James Mansfield Education
- Reading College
(Modern Apprentiship - NVQ Information Technology Level 2)
1999-2000 - Waingel Copse School 1990-1999
James Mansfield Skills
- Leadership
- Customer Relationship Management Crm
- Information Technology
- Help Desk Support
- Infrastructure
- Service Desk
- ITIL
- Windows
- Networking
- Troubleshooting
- Customer Satisfaction
- Telecommunications
- Vendor Management
- Training
- Technical Support
- Service Management
- Management
- Project Management
- Servers
- Call Centers
- System Deployment
- Service Delivery
- CRM
- Hardware
- IT Service Management
- Customer Relationship Management
- Change Management
- Project Delivery
- Stakeholder Management
- Managed Services
- Team Leadership
- Team Management
- Outsourcing
- Integration
- ITIL V3
James Mansfield Summary
- James Mansfield, based in Richmond, VA, US, is currently a ITSM Manager at VCU Health. James Mansfield brings experience from previous roles at VCU Health, Capital One and Virgin Media. James Mansfield holds a 1999 - 2000 Reading College. With a robust skill set that includes Leadership, Customer Relationship Management Crm, Information Technology, Help Desk Support, Infrastructure and more. James Mansfield has 2 emails on RocketReach.
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