James Laker Email
Service Support Operations Manager
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James Laker Location
- Southend-on-Sea, GB
James Laker Work
- Service Support Operations Manager @ Bank of England (March 2015 - Present)
- Service Desk Resolver Team Leader @ Bank of England (April 2012 - Present)
- Early Life Support Manager PRA @ Bank of England (November 2012 - April 2013)
- Service Desk and Incident Management Team Leader @ Easynet Global Services (November 2006 - August 2012)
James Laker Education
- Kind Edmunds 1993-1998
James Laker Skills
- Active Directory
- Blackberry Enterprise Server
- Bloomberg
- Business Transformation
- Call Centers
- Cisco Technologies
- Citrix
- Computer Hardware
- DSL
- Desktop Application Support
- Desktop Deployment
- Desktop Support Management
- Early life support
- Help Desk Support
- IT Management
- IT Operations
- Incident Management
- Leadership
- MPLS
- Managed Services
- Management
- Microsoft Office 2007
- Network Administration
- Networking
- Office 2010
- Outsourcing
- SCCM
- Service Delivery
- Service Delivery Management
- Service Desk
- Service Desk Management
- Service Improvement
- Service Management
- SharePoint
- Sla
- Software Deployment
- Software Installation
- Stakeholder Management
- System Administration
- Team Management
- Technical Support
- Telecommunications
- Troubleshooting
- VPN
- Vendor Management
- WAN
- Windows 7
- Windows Server
- Windows XP Pro
- XP
- Microsoft Word
- Project Management
- Microsoft Excel
- Sales
- Quality Center
- Test Management
- SQL
- Quality Assurance
- SDLC
- Microsoft SQL Server
- Requirements Analysis
- Test Planning
- Testing
- User Acceptance Testing
- Access
- Oracle
- Solvency II
- Defect Tracking
- Regression Testing
- System Testing
- Derivatives
- ISEB Certified
- Fixed Income
- Teradata
- Software Documentation
- Manual Testing
- Business Analysis
- Integration
- Eggplant
- Capital Markets
- Risk Management
- Data Warehousing
- Unix
- Test Cases
- Waterfall
- Test Strategy
- Defect Management
- Software Quality Assurance
- JIRA
- Agile Methodologies
- Test Automation
- Databases
- Business Requirements
- Systems Analysis
- Business Process
- PL/SQL
- Requirements Gathering
- MS Project
- Analysis
- Agile Testing
- Data Modeling
- PRINCE2
James Laker Summary
- James Laker, based in Southend-on-Sea, GB, is currently a Service Support Operations Manager at Bank of England. James Laker brings experience from previous roles at Bank of England and Easynet Global Services. James Laker holds a 1993 - 1998 Kind Edmunds. With a robust skill set that includes Active Directory, Blackberry Enterprise Server, Bloomberg, Business Transformation, Call Centers and more. James Laker has 1 emails on RocketReach.
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