James Laker Email
Service Support Operations Manager @ Bank of England
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James Laker Location
- Southend-on-Sea, GB
James Laker Work
- 2015 -now Service Support Operations Manager @
- 2012 -now Service Desk Resolver Team Leader @
- 2012 -2013 Early Life Support Manager PRA @
- 2006 -2012 Service Desk and Incident Management Team Leader @ Easynet Global Services
James Laker Education
- Kind Edmunds 1993-1998
James Laker Skills
- Incident Management
- Cisco Technologies
- Telecommunications
- Stakeholder Management
- Service Desk
- Early life support
- Desktop Support Management
- Desktop Application Support
- Software Deployment
- Desktop Deployment
- Help Desk Support
- Service Delivery Management
- Service Desk Management
- Bloomberg
- Windows 7
- Windows XP Pro
- Office 2010
- WAN
- Software Installation
- System Administration
- Networking
- Network Administration
- Leadership
- VPN
- Service Delivery
- Vendor Management
- Sla
- Team Management
- Microsoft Office 2007
- Managed Services
- Technical Support
- Citrix
- IT Operations
- Management
- SCCM
- Outsourcing
- DSL
- Business Transformation
- Windows Server
- Active Directory
- SharePoint
- Computer Hardware
- Service Improvement
- Service Management
- Troubleshooting
- Call Centers
- Blackberry Enterprise Server
- IT Management
- MPLS
- XP
- Microsoft Word
- Project Management
- Microsoft Excel
- Sales
- Quality Center
- Test Management
- SQL
- Quality Assurance
- SDLC
- Microsoft SQL Server
- Requirements Analysis
- Test Planning
- Testing
- User Acceptance Testing
- Access
- Oracle
- Solvency II
- Defect Tracking
- Regression Testing
- System Testing
- Derivatives
- ISEB Certified
- Fixed Income
- Teradata
- Software Documentation
- Manual Testing
- Business Analysis
- Integration
- Eggplant
- Capital Markets
- Risk Management
- Data Warehousing
- Unix
- Test Cases
- Waterfall
- Test Strategy
- Defect Management
- Software Quality Assurance
- JIRA
- Agile Methodologies
- Test Automation
- Databases
- Business Requirements
- Systems Analysis
- Business Process
- PL/SQL
- Requirements Gathering
- MS Project
- Analysis
- Agile Testing
- Data Modeling
- PRINCE2
James Laker Summary
- James Laker, based in Southend-on-Sea, GB, is currently a Service Support Operations Manager at Bank of England. James Laker brings experience from previous roles at Bank of England and Easynet Global Services. James Laker holds a 1993 - 1998 Kind Edmunds. With a robust skill set that includes Incident Management, Cisco Technologies, Telecommunications, Stakeholder Management, Service Desk and more. James Laker has 2 emails on RocketReach.
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