James Kowalczyk's Location
Dallas, GA, US
James Kowalczyk's Work
- VP of Customer Experience - Global Customer Care @ Clario
- Sr. Global Program Manager - Operational Excellence and Technology transformation @ Fresenius Medical Care North America
- Sr. Director Patient Access - Customer Support Call Center and Technology Transformation @ Fresenius Medical Care North America
- Sr. Manager eCommerce Call Center Operations - eCommerce self-service and Vendor Management @ Carters Inc.
- Continuous Improvement Director and SSBB - Account Management and Call Center Operations @ Startek
- Sr. Operations Manager eCommerce Contact Center - SSBB and Technology Implementations @ Radial Inc.
- Senior Technology Services Product Manager @ Assurant
- Sr. Manager of Call Center Program Operations - Specialty Insurance Products @ Assurant
- Sr. Customer Service Operations Program Manager @ Assurant
- Customer Service Operations Program Manager @ Assurant
James Kowalczyk's Education
- Kennesaw State University - Michael J. Coles College of Business
Bachelors
1994 - 1997
James Kowalczyk's Skills
- Cross-functional Team Leadership
- Process Improvement
- Innovation Management
- Call Center
- Operations Management
- Six Sigma
- Customer Experience
- Continuous Improvement
- Vendor Management
- Team Building
James Kowalczyk's Summary
James Kowalczyk, based in Dallas, GA, US, is currently a VP of Customer Experience - Global Customer Care at Clario, bringing experience from previous roles at Fresenius Medical Care North America, Fresenius Medical Care, Carter's | OshKosh B'gosh and StarTek. James Kowalczyk holds a 1994 - 1997 Bachelors @ Kennesaw State University - Michael J. Coles College of Business. With a robust skill set that includes Cross-functional Team Leadership, Process Improvement, Innovation Management, Call Center, Operations Management and more, James Kowalczyk contributes valuable insights to the industry. James Kowalczyk has 6 emails on RocketReach.
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