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James J. Location
Phoenix, AZ, US
James J. Work
AVP of Member Experience @ (April 2024 - Present)
Director of Member Experience @ (May 2021 - April 2024)
Loan Servicing Manager @ (April 2020 - May 2021)
Operations Manager @ (February 2019 - April 2020)
Senior Operations Manager @ (October 2018 - February 2019)
Call Center Section Manager II @ (October 2015 - October 2018)
James J. Education
University of Maryland
Associate's degree (Business Administration and Management, General)
1991-1993
James J. Skills
Business Analysis
Business Development
Change Management
Coaching
Coaching & Mentoring
Contact Centers
Cross Functional Team Building
Customer Experience
Customer Retention
Customer Satisfaction
Customer Service
Employee Learning & Development
Hiring
Interviewing
KPI Dashboards
KPI Implementation
Leadership
Leadership Development
Management
P&L Management
People Management
Performance Management
Problem Solving
Project Management
Quality Assurance
Sales
Sales Management
Security
Staff Development
Statistical Data Analysis
Strategic Thinking
Team Building
Team Leadership
Team Management
Training
Troubleshooting
Windows
Workforce Management
James J. Summary
James J., based in Phoenix, AZ, US, is currently a AVP of Member Experience at Arizona Central Credit Union. James J. brings experience from previous roles at Arizona Central Credit Union, Freedom Financial Network, Lexington Law Firm and 24-7 Intouch. James J. holds a 1991 - 1993 Associate's degree in Business Administration and Management, General @ University of Maryland. With a robust skill set that includes Business Analysis, Business Development, Change Management, Coaching, Coaching & Mentoring and more. James J. has 4 emails on RocketReach.
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