James Herrera Email
General Manager @ FIREX
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James Herrera Location
- Australia
James Herrera Work
- General Manager @ (March 2026 - Present)
- Warehouse Customer Service Manager and Warehouse Manager @ (February 2025 - February 2026)
- Customer Operations Manager @ (August 2022 - February 2025)
- Business Centre Manager @ (January 2020 - August 2022)
- Customer Service Centre Manager @ (April 2016 - October 2019)
- Logistics Coordinator and After Sales Manager @ (January 2015 - April 2016)
- Complaint Specialist, Logistics and Transport Operations @ (January 2011 - April 2015)
James Herrera Education
- Australian College Of Commerce & Management - RTO Code 1441
Diploma of Business
2012-2013
James Herrera Skills
- Account Management
- Accounting
- Amazon Simple Notification Service (SNS)
- Analytical Skills
- Analytics
- Baan ERP
- Budget Management
- Business Analysis
- Business Management
- Business Operations
- Business Process Improvement
- CPI
- Call Center Development
- Client Issue Resolution
- Coaching & Mentoring
- Communication
- Compliance Reporting
- Contact Center Management
- Continuous Improvement
- Continuous Process Improvement
- Cross-functional Collaborations
- Customer Experience
- Customer Quality
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service Management
- Customer Service Operations
- Data Analysis
- Data Analytics
- Data-driven Decision Making
- Development Of Employees
- Direct Sales
- Emerging Leaders
- Employee Engagement
- Equipment Sales
- Exceeding Customer Expectations
- Helping Clients Succeed
- High Performance Teams
- Inventory Optimization
- KPI Reporting
- Leadership
- Leadership Mentoring
- Lean Process Improvement
- Logistical Coordination
- Logistics Management
- Machine Tools
- Microsoft Office
- National Accounts
- Net Promoter Score
- New Hire Training
- Operational Efficiency
- Operational Excellence
- Operational Strategy
- Operations Management
- Operations Process Improvement
- Performance Metrics
- Procurement Logistics
- Profitability Tracking
- Putting the Customer First
- Quality Improvement
- Rapid Response
- Recruiting
- Safety Compliance
- Sales
- Scheduling Management
- Service Automation
- Software & Hardware Training
- Staff Development
- Stakeholder Engagement
- Store Management
- Strategic Business Initiatives
- Strategic Leadership
- Supply Chain Collaboration
- Supply Chain Management
- Team Building
- Third-Party Logistics (3PL)
- Trend Analysis
- Warehouse Operations
James Herrera Summary
- James Herrera, based in Australia, is currently a General Manager at FIREX. James Herrera brings experience from previous roles at NX GROUP (NIPPON EXPRESS GROUP), Team Global Express, Amway Australia and New Zealand and Kennards Hire. James Herrera holds a 2012 - 2013 Diploma of Business @ Australian College Of Commerce & Management - RTO Code 1441. With a robust skill set that includes Account Management, Accounting, Amazon Simple Notification Service (SNS), Analytical Skills, Analytics and more.
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