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James Herold Location
New York, United States
James Herold Work
USPS LEAN SIX SIGMA YELLOW BELT CERTIFIED LEAD CLERK @ (November 2015 - Present)
Storage IT Specialist and Team Manager @ (July 2014 - August 2015)
Senior NetApp Storage administrator @ (May 2014 - July 2014)
Storage IT Solutions Architect @ (August 2011 - April 2014)
Professional Services Consultant and NetApp Storage Engineer @ (November 2010 - April 2011)
Professional Services Consultant and Storage Engineer @ InScope Solutions (August 2009 - April 2010)
Professional Services and Storage Engineer @ (January 2007 - April 2009)
Technical Support Engineer @ (October 2005 - November 2006)
IT Systems Support and Team Manager @ (February 1997 - August 2005)
Senior Field Service Engineer @ (August 1995 - January 1997)
Combat Engineer @ U.S. Army (October 1983 - January 1986)
James Herold Education
Monroe Community College
Certificate (Cyber security)
2016-2016
Bryant & Stratton College
Associates (Electronics)
1989-1991
James Herold Skills
Account Management
Active Directory
Automation
Business Requirements
ClientSuccess
Cluster
Coaching
Communication
Computer Hardware
Continuous Process Improvement
Critical Thinking
Customer Retention
Customer Satisfaction
Customer Success
Customer Support
Cybersecurity
DNS
Data Center
Data Center Design
Data Center Management
Data Storage Technologies
Decision-Making
Disaster Recovery
Enterprise Risk
Enterprise Storage
GED
Hardware
Help Desk Support
High-Pressure Situations
IBM N series
IT Hardware Support
IT Infrastructure Management
IT Management
IT Operations
IT Project & Program Management
IT Project Implementation
IT Service Management
Information Systems
Information Technology
Interpersonal Communication
KPI Reporting
Key Performance Indicators
Mentoring
Microsoft Exchange
Microsoft Office
NAS
NetApp
NetApp Filers
Network Security
Network-Attached Storage (NAS)
Office Software
Operating Systems
Password Resets
Performance Testing
Problem Solving
Project Coordination
Regulatory Requirements
Remote Access
Risk Assessment
Risk Management
Root Cause
SAN
Sales
Sales Leadership
Sales Processes
Service Desk
Service-Level Agreements (SLA)
Skilled Multi-tasker
Software Installation
Storage
Storage Architecture
Storage Area Network (SAN)
Storage Area Networks
Storage Management
Storage Solutions
Storage Virtualization
Strategic Planning
Support Management
System Administration
Team Management
Technical Discussions
Technical Support
Technology Solutions
Training
Triage
Troubleshooting
VMware
VMware ESX
Vulnerability
James Herold Summary
James Herold, based in New York, United States, is currently a USPS LEAN SIX SIGMA YELLOW BELT CERTIFIED LEAD CLERK at United States Postal Service. James Herold brings experience from previous roles at IBM, Interactive Resources - iR and The Collective Group, LLC. James Herold holds a 2016 - 2016 Certificate in Cyber security @ Monroe Community College. With a robust skill set that includes Account Management, Active Directory, Automation, Business Requirements, ClientSuccess and more. James Herold has 1 emails on RocketReach.
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