James Heiser Email
Customer Service Representative @ bp
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James Heiser Location
- Brisbane City, QLD, AU
James Heiser Work
- 2013 -now Customer Service Representative @
- 2021 -now Business Development Manager @ Recruit 50Plus
- 2018 -2018 Process Mapping Consultant @ Financial Services Company - Confidential, but can be supplied
- 2010 -2012 International Customer Service Standard Assessor, Customer Experience Division @
- 2000 -2010 Business Systems Officer, various operational divisions @
- 2008 -2008 Interim Relief Role: Business Process Analyst, Strategy and Implementation Unit, Shared Service Group @
- 1982 -2000 Various Administrative Positions @
James Heiser Education
- Customer Service Institute of Australia
Certificate III (Business) Certified Customer Service Professional (Business, Management, Marketing, and Related Support Services)
2012-2012 - Univesity of Queensland
Graduate Certificate of Human Resources & Industrial Relations (Business Administration and Management, General)
2000-2002 - The University of Queensland
Graduate Certificate (Human Resources / Industrial Relations)
2000-2001 - Moreton Institiute of TAFE
Diploma of Business (Management) (Business Administration and Management, General)
1993-1998 - Australasian Colege of Health and Safety
Cert IV Occupational Health and Safety (Occupational Health and Safety)
2013 - SAI Global
Management System Auditing (Quality Assurance)
2010 - SAI Global
Participate in a Quality Audit (Internal) (Quality Assurance)
2010 - Trident Business Solutions
Business Process Modelling using BPMN and BPR Fundamentals (Business Process Modelling)
2010
James Heiser Skills
- Business Process Improvement
- Process Improvement
- Business Process Mapping
- Change Management
- Auditing
- Continuous Improvement
- Strategy
- Business Process
- Training
- Management
- Analysis
- Project Planning
- Project Delivery
- Government
- Stakeholder Engagement
- Stakeholder Management
- Risk Assessment
- Governance
- Program Management
- Risk Management
- Leadership
- Business Analysis
James Heiser Summary
- James Heiser, based in Brisbane City, QLD, AU, is currently a Customer Service Representative at BP. James Heiser brings experience from previous roles at Recruit 50Plus, Financial Services Company - Confidential, but can be supplied and Queensland Rail. James Heiser holds a 2012 - 2012 Certificate III (Business) Certified Customer Service Professional in Business, Management, Marketing, and Related Support Services @ Customer Service Institute of Australia. With a robust skill set that includes Business Process Improvement, Process Improvement, Business Process Mapping, Change Management, Auditing and more. James Heiser has 1 emails on RocketReach.
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