James Heiser Email

James Heiser Email

Customer Service Representative @ bp

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James Heiser Location

Brisbane City, QLD, AU

James Heiser Work

  • 2013 - now  Customer Service Representative @ bp
  • 2021 - now  Business Development Manager @ Recruit 50Plus
  • 2018 - 2018 Process Mapping Consultant @ Financial Services Company - Confidential, but can be supplied
  • 2010 - 2012 International Customer Service Standard Assessor, Customer Experience Division @ Queensland Rail
  • 2000 - 2010 Business Systems Officer, various operational divisions @ Queensland Rail
  • 2008 - 2008 Interim Relief Role: Business Process Analyst, Strategy and Implementation Unit, Shared Service Group @ Queensland Rail
  • 1982 - 2000 Various Administrative Positions @ Queensland Rail

James Heiser Education

  • Customer Service Institute of Australia

    Certificate III (Business) Certified Customer Service Professional (Business, Management, Marketing, and Related Support Services)

    2012 - 2012
  • Univesity of Queensland

    Graduate Certificate of Human Resources & Industrial Relations (Business Administration and Management, General)

    2000 - 2002
  • The University of Queensland

    Graduate Certificate (Human Resources / Industrial Relations)

    2000 - 2001
  • Moreton Institiute of TAFE

    Diploma of Business (Management) (Business Administration and Management, General)

    1993 - 1998
  • Australasian Colege of Health and Safety

    Cert IV Occupational Health and Safety (Occupational Health and Safety)

    2013
  • SAI Global

    Management System Auditing (Quality Assurance)

    2010
  • SAI Global

    Participate in a Quality Audit (Internal) (Quality Assurance)

    2010
  • Trident Business Solutions

    Business Process Modelling using BPMN and BPR Fundamentals (Business Process Modelling)

    2010

James Heiser Skills

  • Business Process Improvement
  • Process Improvement
  • Business Process Mapping
  • Change Management
  • Auditing
  • Continuous Improvement
  • Strategy
  • Business Process
  • Training
  • Management

James Heiser Summary

James Heiser, based in Brisbane City, QLD, AU, is currently a Customer Service Representative at BP. James Heiser brings experience from previous roles at Recruit 50Plus, Financial Services Company - Confidential, but can be supplied and Queensland Rail. James Heiser holds a 2012 - 2012 Certificate III (Business) Certified Customer Service Professional in Business, Management, Marketing, and Related Support Services @ Customer Service Institute of Australia. With a robust skill set that includes Business Process Improvement, Process Improvement, Business Process Mapping, Change Management, Auditing and more. James Heiser has 1 emails on RocketReach.
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