James Heck Email & Phone Number

James Heck Skills

• Brocade FCX
• Brocade Fibre Switches
• Brocade MLX
• Budget Management
• Business Continuity
• Cisco Access Points
• Cisco Call Manager
• Cisco IOS
• Cisco MDS SAN switches
• Cisco Routers
• Cisco Routing & Switching
• Cisco Security
• Cisco Technologies
• Cisco Unity
• Cisco VPN
• Cisco Wireless
• Firewalls
• H3C Switches
• HP Procurve
• LAN-WAN
• Network Engineering
• Palo Alto Firewall
• Security
• Solarwinds
• Strong Cisco Networking and Leadership experience in a large corporation Able to demonstrate the ability to undertake the above responsibilities Previous experience as a Sr, Manager with experience in leading virtual teams Experience of managing 3rd parties and 3rd party delivered services Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines Expert knowledge of ITIL disciplines Excellent leadership and people management skills Excellent written and verbal communication skills Willingness to support and mentor junior staff Excellent customer facing/customer service skills Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours working Excellent organizational skills Able to manage sensitive and sometimes confidential information Self-motivation and able to take responsibility Able to manage and prioritize and tasks and time efficiently Able to demonstrate initiative and a proactive approach to daily tasks
• Virtual Private Network (VPN)
• Wireless Networking