James Hattam Email & Phone Number
Service Management and Customer Engagement Director @ BT Group
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James Hattam Location
- London, GB
James Hattam Work
- 2018 -now Service Management and Customer Engagement Director @
- 2017 -2018 Head of ESN Lifecycle Improvement @
- 2016 -2017 Director Sales and Service @
- 2014 -2016 Director, Core Service and Sales @
- 2013 -2014 Head of Future Service @
- 2013 -2013 Director @ Hattam Consulting Limited
- 2010 -2013 Director, Network Service Management @
- now Head of Service Management @ T-Mobile UK
- 2005 -2010 Head of Service Management @ T-Mobile UK
- now European Operations Support Manager @ T-Mobile UK
- 2003 -2005 European Operations Support Manager @ T-Mobile UK
- 2000 -2003 Service Manager @ One 2 One
- 2003 -2005 European Operations Support Manager @ T-Mobile UK
- 1998 -2000 Senior Engineer @ One 2 One
- now Service Manager @ One 2 One
- 1995 -1998 Engineer @ One 2 One
- 2000 -2003 Service Manager @ One 2 One
- now Senior Engineer @ One 2 One
- 1998 -2000 Senior Engineer @ One 2 One
- 1995 -1998 Engineer @ One 2 One
James Hattam Education
- University of Bristol Law School
Bachelor of Engineering (Engineering, Communications)
1991-1994
James Hattam Skills
- Managed Services
- Search Engine Optimization
- Telecommunications
- Pre Sales
- Business Strategy
- Strategic Planning
- Change Management
- Wireless
- Management
- Core Network
- Customer Experience
- Web Development
- Sla
- Mobile Devices
- Contract Negotiation
- Mobile Telephony
- Contact Centers
- Engineering
- 4g
- Cisco Technologies
- Stakeholder Management
- Business Process Improvement
- Service Delivery
- Team Management
- Troubleshooting
- Cross Functional Team Leadership
- Proposition Development
- Business Case
- Program Management
- IP
- Outsourcing
- 3g
- BSS
- Leadership
- VoIP
- Sales Management
- Account Management
- GPRS
- Service Management
- Mobile Communications
- GSM
- Telco
- LTE
- Integration
- RAN
- Strategy
- Networking
- Business Transformation
- PRINCE2
- Web Design
- Project Delivery
- 2g
- UMTS
- ITIL
- Product Management
- Mobile Technology
- Employee Engagement
- Broadband
James Hattam Summary
- James Hattam, based in London, GB, is currently a Service Management and Customer Engagement Director at BT. James Hattam brings experience from previous roles at EE, Motorola Solutions and Airwave. James Hattam holds a 1991 - 1994 Bachelor of Engineering in Engineering, Communications @ University of Bristol Law School. With a robust skill set that includes Managed Services, Search Engine Optimization, Telecommunications, Pre Sales, Business Strategy and more. James Hattam has 1 emails on RocketReach.
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