James Gander Email & Phone Number
IT Service Assurance Manager @ Airways New Zealand
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James Gander Location
- Auckland, NZ
James Gander Work
- 2024 -now IT Service Assurance Manager @
- 2010 -now Managing Director @
- 2018 -now Associate Consultant @
- 2019 -2022 Co-Founder @
- 2021 -2021 ICT Operations Lead @
- 2018 -2021 Company Secretary @ IT Service Management Forum New Zealand (itSMFnz)
- 2015 -2018 Marketing and Events Director @ IT Service Management Forum New Zealand (itSMFnz)
- 2018 -2021 Associate Consultant @
- 2018 -2019 Associate Consultant @
- 2017 -2017 Training content developer @ ITSM Zone
- 2011 -2017 Senior Service Management Consultant (Associate) @
- 2016 -2016 IT Service Management Consultant @
- 2016 -2016 IT Operations Manager (Contract) @
- 2015 -2016 Interim Operations Manager @ Xcrania
- 2013 -2014 IT Service Management Consultant @
- 2014 -2014 IT Service Management Consultant @ WEX Inc. (NYSE: WEX)
- 2012 -2013 IT Service Management Consultant - Science IT @
- 2012 -2012 IT Service Management Consultant @
- 2011 -2011 Service Management Consultant @
- 2011 -2011 Service Management Consultant @
- 2010 -2011 Manager Service Delivery and Support (acting) - Contract @
- 2008 -2010 IT Operations Manager @
- 2008 -2008 IT Manager @
- 2008 -2008 Hosting Manager @
- 2007 -2008 Special Initiatives Manager @
- 2005 -2007 Service Manager and Global Technical Support Manager @
- 2005 -2005 Transition Manager @
- 2002 -2005 Technical Support Team Leader @
James Gander Education
- Birmingham College of Food, Tourism and Creative Studies
(Marketing, Business Finance, Tourism, Retail)
1987-1989 - Bishop Vesey's Grammar School 1984-1987
James Gander Skills
- ITIL
- IT Service Management
- Service Delivery
- Service Management
- Change Management
- IT Operations
- Incident Management
- Service Desk
- IT Strategy
- Management
- Governance
- Integration
- IT Management
- Business Process Improvement
- Service Improvement
- Information Technology
- Vendor Management
- PRINCE2
- Business Analysis
- Problem Management
- Infrastructure
- Process Improvement
- Sla
- Stakeholder Management
- COBIT
- Project Delivery
- Project Management
- Strategy
- Virtualization
- PMO
- Transition Management
- IT Outsourcing
- Operations Management
- Customer Service
- CRM
- Software Documentation
- Outsourcing
- Configuration Management
- Business Process
- Asset Management
- Healthcare
- ManageEngine Service Desk +
- ManageEngine OpManager
- Request Fulfilment
- Service Catalogue
- Supplier Management
- Customer Relations
- IT Governance
- Technical Writing
- Microsoft Word
- Marketing
- It Advisory
- Advisory Services
- Leadership
- Services
- Public Speaking
- Social Media Marketing
- Advisory
- DevOps
- Simulations
- Presenting
James Gander Summary
- James Gander, based in Auckland, NZ, is currently a IT Service Assurance Manager at Airways New Zealand. James Gander brings experience from previous roles at Gander Service Management, Macanta Consulting Pty Ltd, Good Guidance and Whangarei District Council. James Gander holds a 1987 - 1989 Birmingham College of Food, Tourism and Creative Studies. With a robust skill set that includes ITIL, IT Service Management, Service Delivery, Service Management, Change Management and more. James Gander has 2 emails and 1 mobile phone numbers on RocketReach.
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