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James Gallagher Location
Kirkland, WA, US
James Gallagher Work
Vice President of Customer Support and Service @ (June 2026 - Present)
Co-Owner and Partner @ (July 2024 - Present)
Vice President, CARE Operations @ Toast (September 2024 - October 2025)
Board Member @ (February 2019 - October 2025)
Vice President, Customer Care and Fraud @ (July 2019 - September 2024)
Worldwide Windows, Office and Skype Consumer Support Leader @ (September 2018 - July 2019)
Sr. Director of Customer Services @ (February 2017 - July 2019)
Director of Support Experience Planning – Microsoft Store and Devices @ (July 2015 - February 2017)
Americas Director of Consumer Support @ (July 2014 - June 2015)
Director of Support Engineering – Enterprise Windows and Azure @ (August 2008 - July 2014)
Support Escalation Manager - Developer Support @ (November 2004 - August 2008)
Support Engineer and Technical Lead - Small Business Server @ (July 2000 - November 2004)
James Gallagher Education
University of Connecticut
Bachelor of Science (BS) (Computer Science and Engineering)
1996-2000
Fairfield High School 1992-1996
James Gallagher Skills
.NET
Active Directory
Agile Methodologies
Business Intelligence
Call Centers
Cloud Computing
Cross-functional Team Leadership
Customer Experience
Customer Experience Management
Customer Journeys
Customer Service
Customer Service Operations
Customer Support
Customer-focused Service
Distributed Systems
Enterprise Architecture
Enterprise Software
Global Delivery
Hyper-V
IIS
IT Service Management
IT Strategy
Management
Microsoft Azure
Microsoft Products
Microsoft SQL Server
Microsoft Technologies
Operating Systems
Organizational Leadership
Outsourcing
Program Management
Reverse Logistics
SDLC
SaaS
Service Delivery
SharePoint
Software Development
Software Development Life Cycle (SDLC)
Software Engineering
Software Project Management
Software as a Service (SaaS)
Solution Architecture
Strategic Planning
Supply Chain
Technical Support
Virtualization
Visual Studio
Web Services
Windows Azure
Windows Server
James Gallagher Summary
James Gallagher, based in Kirkland, WA, US, is currently a Vice President of Customer Support and Service at Constant Contact. James Gallagher brings experience from previous roles at Big Block Brewery, Toast, Execs In The Know and Nordstrom. James Gallagher holds a 1996 - 2000 Bachelor of Science (BS) in Computer Science and Engineering @ University of Connecticut. With a robust skill set that includes .NET, Active Directory, Agile Methodologies, Business Intelligence, Call Centers and more. James Gallagher has 4 emails and 4 mobile phone numbers on RocketReach.
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