James Forrester Email & Phone Number
Vice President Head of Consumer Complaints and Advocacy @ Goldman Sachs
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James Forrester Location
- Landenberg, PA, US
James Forrester Work
- 2022 -now Vice President Head of Consumer Complaints and Advocacy @
- 2019 -2022 Vice President Marketing Manager @
- 2016 -2022 Vice President CCB Shared Services @
- 2012 -2016 Corporate Functional Area Manager @
- 2011 -2012 Manager - Customer Analytics and Customer Behavior @
- 2009 -2011 Manager Financial Call Centers @
- 2006 -2009 Owner @ PremierGarage
- 2000 -2005 Vice President - Department Manager @
- 1998 -2000 Budget Analyst @
James Forrester Education
- Widener University
B.S. (Hotel/Restaurant Management)
1988-1992
James Forrester Skills
- Six Sigma
- Vendor Management
- Call Center Development
- Customer Service
- Budget Management
- Employee Management
- Contract Management
- Customer Analytics
- Business Process Improvement
- Call Centers
- Business Analysis
- CRM
- Customer Analysis
- Forecasting
- Leadership
- Management
- Budgets
- Analytics
- Operations Management
- Process Improvement
- Project Management
- Program Management
- Contact Centers
- Training
- Site Operations
- Resource Allocation
- Self Service
- Performance Metrics
- Collection Strategy
- DBA
- Savings
- Cost Savings
- Financial Reporting
- Reporting
- Strategy
- Networking
- Customer Self Service
- Allocations
- Attrition
- Metrics
- Education
- Customer Satisfaction
- Assessment
- Quality Assurance
- Transformational Projects
- Account Management
- Mitigation
- Financial Operations
- Marketing
- O&m
- Collections
- Analysis
- Customer Contact
- Billing
- Routing
- Vice Presidents
- GAP
- Finance
- Hyperion
- Call Routing
- Analytical Skill
- Infrastructure
- Banking
- Operations
- Credit
- Budget Control
- Sales
- Regulations
- Occ
- Bridging
- Keys
- Accounting
- Accountability
- Turnover
- Negotiation
- Investments
- Oversight
- Resources
- Bridging Gaps
- Analysts
- C
- People Development
- Microsoft Word
- Workforce Management
- Personal Banking
- Telephony
- Customer Marketing
- Officers
- Utilities
- Ratings
James Forrester Summary
- James Forrester, based in Landenberg, PA, US, is currently a Vice President Head of Consumer Complaints and Advocacy at Goldman Sachs. James Forrester brings experience from previous roles at JPMorgan Chase & Co., Exelon and Exelon - PECO Energy. James Forrester holds a 1988 - 1992 B.S. in Hotel/Restaurant Management @ Widener University. With a robust skill set that includes Six Sigma, Vendor Management, Call Center Development, Customer Service, Budget Management and more. James Forrester has 3 emails and 1 mobile phone numbers on RocketReach.
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