Service Desk and Project Lead @ (September 2016 - August 2021)
IT Infrastructure Project Lead @ Princess Yachts (May 2016 - September 2016)
I.T Consultant @ JC Solutions (August 2009 - January 2025)
Incident Team Leader @ (October 2014 - May 2016)
I.T Technician @ (June 2014 - October 2014)
IT Service Desk Analyst @ (July 2013 - May 2014)
Support Analyst @ (August 2012 - September 2012)
Student Computing Assistant @ (June 2011 - July 2012)
James Cook Education
University of Plymouth
HNC (Computing Informatics)
2007-2014
City College Plymouth
Access to HE
2006-2007
Devonport High School for Boys
11 GCSEs A*-C (Including English, Maths, Science and ICT)
1998-2003
James Cook Skills
Leadership
SCCM
Microsoft Word
Outlook
Call Logging
Microsoft Office
Google Analytics
Teamwork
Heat Call Logging
System Center Products
Service Level Agreements
Written and Verbal Communication Abilities
Sfia
Digital Marketing
Databases
Customer Service
CSS
Charity Work
Windows XP Pro
Teaching
Google Adwords
SQL
Windows
Active Directory
Windows XP
Web Development
Windows 7
Service Desk
Web Design
Photoshop
PowerPoint
Public Speaking
Workshare
Microsoft Excel
Document Management
Technical Support
Systems Analysis
ITIL
HTML
Management
Programming
Software Project Management
Web Content
Research
Problem Solving
James Cook Summary
James Cook, based in Plymouth, England, GB, is currently a Head of Digital and IT at City College Plymouth. James Cook brings experience from previous roles at The Zone Plymouth, Plymouth Herald, Plymouth Darts Organisation and Princess Yachts. James Cook holds a 2007 - 2014 HNC in Computing Informatics @ University of Plymouth. With a robust skill set that includes Leadership, SCCM, Microsoft Word, Outlook, Call Logging and more. James Cook has 1 emails and 1 mobile phone numbers on RocketReach.
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