Service Desk and Project Lead @ (September 2016 - August 2021)
IT Infrastructure Project Lead @ (May 2016 - September 2016)
I.T Consultant @ JC Solutions (August 2009 - January 2025)
Incident Team Leader @ (October 2014 - May 2016)
I.T Technician @ (June 2014 - October 2014)
IT Service Desk Analyst @ (July 2013 - May 2014)
Support Analyst @ (August 2012 - September 2012)
Student Computing Assistant @ (June 2011 - July 2012)
James Cook Education
University of Plymouth
HNC (Computing Informatics)
2007-2014
City College Plymouth
Access to HE
2006-2007
Devonport High School for Boys
11 GCSEs A*-C (Including English, Maths, Science and ICT)
1998-2003
James Cook Skills
Active Directory
Artificial Intelligence (AI)
Board Governance
CSS
Call Logging
Charity Work
Copywriting
Customer Service
Cybersecurity
Databases
Digital Marketing
Digital Strategy
Digital Transformation
Document Management
Education
Google Adwords
Google Analytics
HTML
Heat Call Logging
ITIL
Innovative
Journalism
Leadership
Microsoft Excel
Microsoft Office
Microsoft Word
Non-profit Board Leadership
Outlook
Photoshop
PowerPoint
Problem Solving
Programming
Project Management
Public Speaking
Research
SCCM
SFIA
SQL
Service Desk
Service Level Agreements
Software Project Management
System Center Products
Systems Analysis
Teaching
Team Building
Teamwork
Technical Support
Trusteeship
Web Content
Web Design
Web Development
Windows
Windows 7
Windows XP
Windows XP Pro
Workshare
Written & Verbal Communication Abilities
Written and Verbal Communication Abilities
Management
James Cook Summary
James Cook, based in Plymouth, England, GB, is currently a Head of Digital and IT at City College Plymouth. James Cook brings experience from previous roles at The Zone Plymouth, Plymouth Herald, Plymouth Darts Organisation and Princess Yachts. James Cook holds a 2007 - 2014 HNC in Computing Informatics @ University of Plymouth. With a robust skill set that includes Active Directory, Artificial Intelligence (AI), Board Governance, CSS, Call Logging and more. James Cook has 1 emails and 1 mobile phone numbers on RocketReach.
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