Contact Center Supervisor @ (October 2010 - September 2011)
Contact Center Supervisor @ APAC Customer Services (November 2008 - September 2010)
Customer Care Supervisor II @ (June 2006 - October 2008)
James Clinton Education
Siena University
Bachelor's degree (Psychology)
1998-2002
James Clinton Skills
Business Analysis
Web Services
Microsoft Office
Outlook
Outsourcing
Customer Satisfaction
Avaya
CMS
Contact Centers
Training
Quality Assurance
Root Cause Analysis
Operations Management
Cross-functional Team Leadership
Performance Management
Call Centers
Coaching
Customer Experience
Team Leadership
Team Building
Telecommunications
Customer Retention
Call Center Development
Team Management
Change Management
Leadership Development
Interviews
Onboarding
Training Delivery
Workforce Management
Human Resources
BPO
Employee Training
Recruiting
Hiring
Telemarketing
Business Process Improvement
Offshoring
Cross Functional Team Leadership
James Clinton Summary
James Clinton, based in Florida, United States, is currently a Senior Operations Manager at Arise Virtual Solutions Inc.. James Clinton brings experience from previous roles at CGS, APAC Customer Services and ACS Healthcare Provider Solutions. James Clinton holds a 1998 - 2002 Bachelor's degree in Psychology @ Siena University. With a robust skill set that includes Business Analysis, Web Services, Microsoft Office, Outlook, Outsourcing and more. James Clinton has 1 emails and 2 mobile phone numbers on RocketReach.
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