James Clapp Email
ServiceNow Platform Manager @ Care Quality Commission
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James Clapp Location
- Bristol, GB
James Clapp Work
- 2024 -now ServiceNow Platform Manager @
- 2024 -2024 Senior IT Technician @
- 2021 -2023 Asset and Configuration Manager @
- 2021 -2021 Service Designer @
- 2019 -2021 Global Service Analyst @
- 2017 -2019 Windows Support Analyst @
- 2016 -2017 ICT Service Manager @
- 2015 -2016 Senior Support Analyst @
- 2015 -2015 ICT Service Quality Analyst @
- 2013 -2015 ICT Service Quality Analyst @
- 2008 -2013 Senior Service Desk Analyst (2nd Line) @
James Clapp Education
- Bath University 2005-2007
- Wiltshire College - Trowbridge 1999-2001
- Kingdown Comprehensive 1994-1999
James Clapp Skills
- ITIL
- Service Improvement
- Incident Management
- Service Delivery
- Service Desk
- Change Management
- Service Management
- Stakeholder Management
- IT Service Management
- Active Directory
- Blackberry Enterprise Server
- Public Sector
- Coaching
- Team Leadership
- Problem Management
- Service Operation
- Asset Management
- Service Quality
- Training Delivery
- Performance Management
- SLA
- Training
- Management
- Supplier Management
- KPI Implementation
- Metrics
- Managed Services
- ITTs
- RFP
- SCCM
- CA Unicentre
- Process Improvement
- Technical Documentation
- Process Flow Documentation
- PowerPoint
- Customer Service
- Business Process Improvement
- Strategic Planning
- Troubleshooting
James Clapp Summary
- James Clapp, based in Bristol, GB, is currently a ServiceNow Platform Manager at Care Quality Commission. James Clapp brings experience from previous roles at Dial A Geek | B Corp™ and Imperial Brands PLC. James Clapp holds a 2005 - 2007 Bath University. With a robust skill set that includes ITIL, Service Improvement, Incident Management, Service Delivery, Service Desk and more. James Clapp has 2 emails on RocketReach.
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