James Cave Location
Boston, MA, US
James Cave Work
- 2025 - now VP, CX @ Last Brand
- 2023 - 2025 GM, Head of North America Service Operations @ Wayfair
- 2023 - 2023 GM, Head of US Service Operations @ Wayfair
- 2021 - 2023 Regional Director, NA Customer Service @ Wayfair
- 2020 - 2021 Senior Director, Retail Credit Customer Experience @ Macy's
- 2017 - 2020 Senior Director, Omnichannel Customer Experience @ Macy's
- 2016 - 2017 Senior Director, Outsourcing and Operations Support @ Macy's
- 2014 - 2016 Director, Outsourcing Strategy and Workforce Management @ Macy's
- 2013 - 2014 Director, Omnichannel Customer Service @ Macy's
- 2012 - 2013 Senior Manager, Customer Self Service Initiatives @ Macy's
James Cave Education
- Xavier University
Bachelor of Science (Business Administration; Economics)
2006 - 2010
James Cave Skills
- Customer Service
- Retail
- Leadership
- Fundraising
- Microsoft Excel
- Customer Satisfaction
- Management
- Analytics
- Data Analysis
- Market Research
James Cave Summary
James Cave, based in Boston, MA, US, is currently a VP, CX at Quince. James Cave brings experience from previous roles at Wayfair and Macy's. James Cave holds a 2006 - 2010 Bachelor of Science in Business Administration; Economics @ Xavier University. With a robust skill set that includes Customer Service, Retail, Leadership, Fundraising, Microsoft Excel and more. James Cave has 1 emails and 2 mobile phone numbers on RocketReach.
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