James Carpenter Email & Phone Number
Independent Consultant | Customer Operations and Contact Center Leadership
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James Carpenter Location
- United States
James Carpenter Work
- 2024 -2024 Vice President of Customer Care @
- 2023 -now Independent Consultant | Customer Operations and Contact Center Leadership @ Customer Operations & Contact Center Leadership
- 2019 -2023 Vice President, Global Call Center Operations and Member Engagement @
- 2015 -2019 National Director of Call Center Operations @
- 2012 -2014 Vice President North America - Call Center Operations BPO @
- 2014 -2015 Sales and Service Customer Care Leader @
- 2012 -2014 Vice President North America | Call Center Operations (BPO) @
- 2009 -2012 Vice President, Sales and Service – Call Center Operations (BPO) @ ProCore Solutions
- 2008 -2009 Vice President, Call Center Operations (BPO) @
- 2007 -2008 Regional Director, Call Center Operations and Workforce Management @
- 2007 -2008 Regional Director, Call Center Operations | Regional Director, Workforce Management @
- 2005 -2007 National Director of Workforce Management @
- 2004 -2005 Operations Manager and Interim Director @
- 2004 -2005 Interim Director and Operations Manager @
- 2001 -2005 Restaurant Owner and Managing Partner @ Jake's Pit BBQ
- 1997 -2004 Regional Workforce Manager | Progressive Operations Leadership Roles @
- 1986 -1996 Regional Operations Manager | Progressive Sales and Service Leadership Roles @
- 2024 -now Contact Center Optimization Consultant – Operations and Customer Experience Transformation @ Contact Center Optimization Consultant
- 1986 -1996 Regional Sales and Service Operations Manager @
James Carpenter Education
- Faulkner University
Bachelor's degree (Business Administration and Management, General)
James Carpenter Skills
- Contingency Planning
- Healthcare
- Healthcare Management
- Workforce Planning
- Staffing Plans
- Service Operations
- Channel Account Management
- Performance Metrics
- Business Readiness
- Customer Service Operations
- Abandonment
- Call Center
- Workforce Management
- Customer Experience
- Call Center Development
- Customer Satisfaction
- Customer Retention
- Inbound Marketing
- Contact Centers
- BPO
- IVR
- Telecommunications
- Process Improvement
- Vendor Management
- Outsourcing
- Operations Management
- Team Building
- Performance Management
- ACD
- Customer Service
- Call Centers
- Management
- Budgets
- Leadership
- Sales
- Coaching
- Account Management
- Training
- Onboarding
- Marketing
- Team Leadership
- Business Process Improvement
- Customer Relationship Management (CRM)
- Cross-functional Team Leadership
- Project Management
- Consulting
- Program Management
- Sales Management
- People Management
- Change Management
- Resource Management
- Avaya
- Public Speaking
- Operations
- Leadership Development
- New Business Development
- Customer Relationship Management
- Business Development
- Microsoft Office
- Cross Functional Team Leadership
James Carpenter Summary
- James Carpenter, based in United States, is currently a Independent Consultant | Customer Operations and Contact Center Leadership at Customer Operations & Contact Center Leadership. James Carpenter brings experience from previous roles at American Residential Services, Change Healthcare, thyssenkrupp Elevator Corporation and Vertex Business Services. James Carpenter holds a Bachelor's degree in Business Administration and Management, General @ Faulkner University. With a robust skill set that includes Contingency Planning, Healthcare, Healthcare Management, Workforce Planning, Staffing Plans and more. James Carpenter has 2 emails and 5 mobile phone numbers on RocketReach.
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