James Cappelli Email & Phone Number
Vice President of Customer Success @ Introhive
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James Cappelli Location
- Toronto, ON, CA
James Cappelli Work
- Vice President of Customer Success @ (August 2025 - Present)
- President and CEO @ (June 2024 - Present)
- Managing Partner, Customer Experience Practice @ (July 2021 - July 2025)
- SVP Customer Experience @ (April 2018 - June 2021)
- Partner, Customer Experience Practice @ (September 2017 - March 2018)
- Vice President, Client Success @ (July 2016 - September 2017)
- SVP Customer Success @ (February 2015 - July 2016)
- Chief Operating Officer and VP Customer Success @ (July 2012 - January 2015)
- Director, Customer Success, Algo Risk Service @ IBM Risk Analytics (Algorithmics) (August 2008 - June 2012)
- Project Director @ (March 2007 - April 2008)
- Project Manager @ (March 2004 - February 2007)
- Consulting Manager @ (September 2001 - August 2003)
- Solutions Manager @ HigherMarkets (March 2000 - July 2001)
- Senior Mechanical Engineer @ (April 1995 - December 1999)
James Cappelli Education
- University of Waterloo
BASc (Engineering)
1990-1995
James Cappelli Skills
- Project Management
- Professional Services
- Risk Management
- Integration
- Business Process
- Project Delivery
- Workforce Management
- Software Project Management
- Business Process Improvement
- Cross-functional Team Leadership
- Strategy
- SaaS
- Leadership
- Product Management
- Management
- Enterprise Software
- Requirements Analysis
- IT Strategy
- Production Support
- Change Management
- E-commerce
- Consulting
- Project Planning
- PMO
- Telecommunications
- Project Portfolio Management
- Vendor Management
- Business Analysis
- Analysis
- SDLC
- CRM
- Team Leadership
- Agile Methodologies
- Business Intelligence
- Enterprise Architecture
- Operations
- Project Implementation
- Project Execution
- Service Delivery
- Requirements Gathering
- Process Improvement
- Management Consulting
- Software Implementation
- ITIL
- Salesforce.com
- Customer Experience
- Customer Support
- Customer Success
- Customer Retention
- Customer Relationship Management (CRM)
- Customer Relationship Management Crm
- E Commerce
- Cross Functional Team Leadership
- Customer Relationship Management
James Cappelli Summary
- James Cappelli, based in Toronto, ON, CA, is currently a Vice President of Customer Success at Introhive. James Cappelli brings experience from previous roles at J3S Investments GP Ltd., King Tide Inc. and NexJ Systems. James Cappelli holds a 1990 - 1995 BASc in Engineering @ University of Waterloo. With a robust skill set that includes Project Management, Professional Services, Risk Management, Integration, Business Process and more. James Cappelli has 1 emails on RocketReach.
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