James Cappelli Email & Phone Number
Vice President of Customer Success @ Introhive
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James Cappelli Location
- Toronto, ON, CA
James Cappelli Work
- 2025 -now Vice President of Customer Success @
- 2024 -now President and CEO @
- 2021 -2025 Partner, Customer Experience Practice @
- 2018 -2021 SVP Customer Experience @
- 2017 -2018 Partner, Customer Experience Practice @
- 2016 -2017 Vice President, Client Success @
- 2015 -2016 SVP Customer Success @
- 2012 -2015 Chief Operating Officer and VP Customer Success @
- 2008 -2012 Director, Customer Success, Algo Risk Service @ IBM Risk Analytics (Algorithmics)
- 2007 -2008 Project Director @
- 2004 -2007 Project Manager @
- 2001 -2003 Consulting Manager @
- 2000 -2001 Solutions Manager @ HigherMarkets
- 1995 -1999 Senior Mechanical Engineer @
James Cappelli Education
- University of Waterloo
BASc (Engineering)
1990-1995
James Cappelli Skills
- Project Management
- Professional Services
- Risk Management
- Integration
- Business Process
- Project Delivery
- Workforce Management
- Software Project Management
- Business Process Improvement
- Cross-functional Team Leadership
- Strategy
- SaaS
- Leadership
- Product Management
- Management
- Enterprise Software
- Requirements Analysis
- IT Strategy
- Production Support
- Change Management
- E-commerce
- Consulting
- Project Planning
- PMO
- Telecommunications
- Project Portfolio Management
- Vendor Management
- Business Analysis
- Analysis
- SDLC
- CRM
- Team Leadership
- Agile Methodologies
- Business Intelligence
- Enterprise Architecture
- Operations
- Project Implementation
- Project Execution
- Service Delivery
- Requirements Gathering
- Process Improvement
- Management Consulting
- Software Implementation
- ITIL
- Salesforce.com
- Customer Experience
- Customer Support
- Customer Success
- Customer Retention
- Customer Relationship Management (CRM)
- Customer Relationship Management Crm
- E Commerce
- Cross Functional Team Leadership
- Customer Relationship Management
James Cappelli Summary
- James Cappelli, based in Toronto, ON, CA, is currently a Vice President of Customer Success at Introhive. James Cappelli brings experience from previous roles at J3S Investments GP Ltd., King Tide Inc. and NexJ Systems. James Cappelli holds a 1990 - 1995 BASc in Engineering @ University of Waterloo. With a robust skill set that includes Project Management, Professional Services, Risk Management, Integration, Business Process and more. James Cappelli has 2 emails on RocketReach.
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