Manager, Customer Contact Centre @ (January 2011 - December 2013)
Onboarding Leader @ (March 2010 - January 2011)
Team Leader @ (January 2008 - March 2010)
Employee Relations Consultant @ (November 2006 - December 2007)
Recruiter @ (January 2003 - October 2006)
Team Leader, Call Centre @ (March 2001 - December 2002)
James Britton Education
Seneca College
(Television Broadcasting)
1980-1982
James Britton Skills
Business Process Improvement
Call Center
Call Centers
Change Management
Contact Centers
Credit Cards
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Employee Engagement
Employee Relations
Human Resources
Interviewing
Interviews
Leadership
Leadership Development
Onboarding
Performance Management
Process Improvement
Recruiting
Relationship Management
Talent Acquisition
Talent Management
Team Leadership
Training
James Britton Summary
James Britton, based in Markham, ON, CA, is currently a Senior Manager, Customer Experience at Kia Canada Inc.. James Britton brings experience from previous roles at Bmo Financial Group and American Express. James Britton holds a 1980 - 1982 Seneca College. With a robust skill set that includes Business Process Improvement, Call Center, Call Centers, Change Management, Contact Centers and more. James Britton has 1 emails on RocketReach.
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