James Bristol Location

Euless, TX, US

James Bristol Work

  • 2025 - now  Global Escalation Leader @ Rockwell Automation
  • 2024 - 2024 senior manager, Executive Escalations and Customer Care @ Starbucks
  • 2021 - 2023 Global Process and Transformation Leader - Escalation Management and CX @ IBM
  • 2019 - 2021 Global Program Manager of Shared Services - Enterprise Operations and Services @ IBM
  • 2004 - 2019 Sr. Escalation Manager and Global SME @ IBM
  • 1999 - 2004 Contractor Manager: Escalation Management Helpdesk (Tool and Process) @ IBM (sub Computer Task Group)
  • 1994 - 1999 Team Leader: Level 3 PC and Server Technical Support @ IBM

James Bristol Education

  • Dallas Baptist University

    Bachelor of Business Studies (Business Administration, Management and Operations)

    2003 - 2005
  • Texas Wesleyan University

    (Computer Science)

    1993 - 1994

James Bristol Summary

James Bristol, based in Euless, TX, US, is currently a Global Escalation Leader at Rockwell Automation. James Bristol brings experience from previous roles at Starbucks and IBM. James Bristol holds a 2003 - 2005 Bachelor of Business Studies in Business Administration, Management and Operations @ Dallas Baptist University. James Bristol has 2 emails on RocketReach.

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