Global Support Manager (UK and APAC) @ (April 2023 - May 2025)
IT Service Delivery Manager @ (January 2018 - April 2023)
Proactive Support Manager @ (January 2015 - December 2017)
2nd and 3rd Line Escalations Engineer @ (February 2013 - January 2015)
Project Consultant @ (February 2012 - February 2013)
I.T. Manager (Infrastructure and Support Services UK) @ (July 2007 - February 2012)
Application Support Analyst @ (April 2006 - July 2007)
Technical Specialist @ (March 2004 - April 2006)
Desktop Support Engineer @ (March 2001 - March 2004)
James Branch Education
South Tyneside College
Bachelor of Technology (Information Technology and Business)
1995-1999
Hedworthfield Comprehensive School 1990-1995
James Branch Skills
McAfee
Windows Server
Network Administration
Virtualization
Hyper-V
Blackberry Enterprise Server
Firewalls
Antivirus
Active Directory
VMware
Windows 7
Microsoft Exchange
VMware ESX
Microsoft Technologies
Servers
SharePoint
ITIL
Backup Exec
VMware Infrastructure
Group Policy
Cluster
Dell PowerEdge Servers
vSphere
CRM
Data Center
Infrastructure
Microsoft SQL Server
Powershell
System Administration
System Deployment
Technical Support
Troubleshooting
XML
XP
Help Desk Support
Networking
Laptops
VoIP
Windows XP
Software Development
Testing
Microsoft Excel
Project Management
Hyper V
James Branch Summary
James Branch, based in Newcastle upon Tyne, GB, is currently a Service Desk and Delivery Manager at eastQuayIT. James Branch brings experience from previous roles at JB Photography, Indigo Software and Aspire Technology Solutions. James Branch holds a 1995 - 1999 Bachelor of Technology in Information Technology and Business @ South Tyneside College. With a robust skill set that includes McAfee, Windows Server, Network Administration, Virtualization, Hyper-V and more. James Branch has 2 emails on RocketReach.
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