James Boyer Email & Phone Number
Senior Director, Workplace Planning and Optimization @ Livingston International
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James Boyer Location
- New York, United States
James Boyer Work
- 2018 -now Senior Director, Workplace Planning and Optimization @
- 2017 -2018 Assistant Vice President @
- 2015 -2017 Vice President of Workforce Management and Operations @ C3/CustomerContactChannels, Inc.
- 2010 -2015 Director of Workforce Management and OB Dialing Solutions @ C3/CustomerContactChannels, Inc.
- 2005 -2010 Regional WFM Manager @
- 2001 -2005 WFM Supervisor and Manager @
James Boyer Education
- University of Louisiana Monroe
Bachelor's degree
James Boyer Skills
- Leadership
- Customer Experience
- Quality Management
- Team Building
- BPO
- Employee Engagement
- Call Center
- Account Management
- Sales
- IEX
- Customer Retention
- Avaya
- Forecasting
- Customer Satisfaction
- Telecommunications
- Business Analysis
- Vendor Management
- Team Management
- Team Leadership
- Process Improvement
- Quality Assurance
- Strategic Planning
- Workforce Management
- Offshoring
- Telemarketing
- Strategy
- Sales Management
- IVR
- Microsoft Office
- Operations Management
- Contact Centers
- Business Process Outsourcing Bpo
- Program Management
- Cross Functional Team Leadership
- Training
- Change Management
- Employee Training
- Customer Service
- Financial Analysis
- Business Process Improvement
- Operational Excellence
- Management
- Call Center Development
- Inbound Marketing
- Project Management
- Coaching
- Outsourcing
- Call Centers
- Service Delivery
- Integration
- CRM
- Analysis
- Performance Management
- Business Process Outsourcing
- Aspect
James Boyer Summary
- James Boyer, based in New York, United States, is currently a Senior Director, Workplace Planning and Optimization at Livingston International. James Boyer brings experience from previous roles at Nationstar Mortgage, C3/CustomerContactChannels, Inc. and Time Warner Cable. James Boyer holds a Bachelor's degree @ University of Louisiana Monroe. With a robust skill set that includes Leadership, Customer Experience, Quality Management, Team Building, BPO and more. James Boyer has 3 emails on RocketReach.
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