James Archer Email & Phone Number
Director, Contact and Servicing Center @ defi SOLUTIONS
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James Archer Location
- New York, United States
James Archer Work
- Director, Contact and Servicing Center @ (April 2018 - Present)
- Chief Operations Officer @ NOGGINTECHS (September 2015 - April 2018)
- Vice President, Operations Leader @ Phymedco (November 2009 - August 2015)
- Site Leader - Operations @ (April 2007 - November 2009)
- Operations Planning and Analysis Manager @ (January 2004 - January 2007)
- Telecom Manager @ (January 2002 - January 2004)
- Forecasting Analyst @ (January 1999 - January 2002)
James Archer Education
- Sacred Heart University
Bachelor of Science - BS (Business Administration and Management, General)
1994-1998
James Archer Skills
- Six Sigma
- Forecasting
- Customer Service
- Management
- Credit Cards
- Call Center
- Process Improvement
- Operations Management
- Outsourcing
- Cross-functional Team Leadership
- BPO
- Operational Excellence
- Credit
- Customer Satisfaction
- Team Building
- Leadership
- Change Management
- Vendor Management
- CRM
- Strategic Planning
- Relationship Management
- Workforce Management
- P&L Management
- Metrics
- Offshoring
- Program Management
- Training
- Call Centers
- Strategy
- Business Analysis
- Risk Management
- Financial Services
- Executive Management
- Project Management
- Business Process Improvement
- Contact Center Operations
- Contact Center Management
- Contact Center Strategy
- Call Routing
- Performance Metrics
- Service-Level Agreements (SLA)
- Customer Experience
- Staffing Plans
- Private Branch Exchange (PBX)
- Abandonment
- Business Process
- Business Strategy
- Business Transformation
- Call Center Administration
- Call Center Development
- Continuous Improvement
- Customer Relations
- Customer Retention
- Customer Service Management
- Customer Service Operations
- Customer Support
- DMAIC
- Data Analysis
- Interpersonal Skills
- Leadership Development
- Operations
- Organizational Leadership
- Payments
- Performance Management
- Problem Solving
- Project Portfolio Management
- Quality Control
- Retail Banking
- Soft Skills
- Strategic Thinking
- Team Leadership
- Teamwork
- Telecommunications
- Temporary Staffing
- Time Management
- Voice over IP (VoIP)
- Workforce Planning
- Cross Functional Team
- Cross Functional Team Leadership
- Service Level Agreements Sla
- Private Branch Exchange Pbx
- Private Branch Exchange
- Service Level Agreements
James Archer Summary
- James Archer, based in New York, United States, is currently a Director, Contact and Servicing Center at defi SOLUTIONS. James Archer brings experience from previous roles at NOGGINTECHS, Phymedco and GE Capital. James Archer holds a 1994 - 1998 Bachelor of Science - BS in Business Administration and Management, General @ Sacred Heart University. With a robust skill set that includes Six Sigma, Forecasting, Customer Service, Management, Credit Cards and more. James Archer has 2 emails and 2 mobile phone numbers on RocketReach.
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