James Andrews Email
ITSM Consultant - SIAM | Transition | Transformation @ Illuminet
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James Andrews Location
- Waterlooville, GB
James Andrews Work
- ITSM Consultant - SIAM | Transition | Transformation @ (February 2025 - Present)
- Senior ITSM Consultant, Service Delivery and Business Development @ (February 2022 - Present)
- Senior Lead Consultant and Program Manager @ (February 2022 - September 2023)
- Chair of the Board of Trustees @ (July 2023 - Present)
- Chairman @ Park Crescent Ltd. (January 2006 - Present)
- Service Delivery Project Manager @ (April 2021 - January 2022)
- Engagement Manager @ (August 2020 - April 2021)
- IT Service Transformation Lead @ (November 2018 - March 2020)
- SIAM Head of Service Transition @ (August 2016 - October 2018)
- SIAM Transition Manager - National Rollout and Interim Arrangements @ (September 2016 - October 2017)
- SIAM Service Architect and Head of Transition Planning and Support @ (October 2013 - August 2016)
- Global Service Transition Manager @ (December 2012 - July 2013)
- Principal Services Transition Manager @ (September 2008 - November 2012)
- IT Infrastructure Services Technical Change Manager @ (March 2008 - July 2008)
- Vodafone ICON CPF Manager @ (February 2007 - December 2007)
- UK Change Manager @ (March 2006 - December 2006)
- Technical Acceptance Analyst @ (August 2005 - March 2006)
- Technical Change Manager @ (July 2004 - July 2005)
- Corporate Analyst @ (November 2000 - April 2004)
- Driver @ Team Brask (January 1999 - January 2000)
James Andrews Education
- University of Portsmouth 1996-1999
James Andrews Skills
- ITIL
- Service Transition
- Service Design
- Team Management
- Change Management
- Business Analysis
- People Management
- Process Improvement
- Service Management
- IT Service Management
- Service Delivery
- Team Leadership
- IT Management
- Incident Management
- SLA
- Project Delivery
- Requirements Analysis
- 3rd Party Relationships
- 3rd Party Liaison
- Contractual Agreements
- Service Delivery Management
- Data Centre Service Management
- MS Project
- Management
- Stakeholder Management
- IT Strategy
- Business Services
- Outsourcing
- SAP
- Project Portfolio Management
- PRINCE2
- Telecommunications
- Project Management
- Data Center
- Demand Management
- Capacity Management
- Availability Management
- Business Process
- Governance
- Service Readiness
- Business Process Improvement
- Service-Level Agreements (SLA)
- Support
- Planning
- Transition Planning
- Customer Service
- Service Level Agreements Sla
- Strategic Planning
- Integration
- Public Speaking
- Service Level Agreements
James Andrews Summary
- James Andrews, based in Waterlooville, GB, is currently a ITSM Consultant - SIAM | Transition | Transformation at Illuminet. James Andrews brings experience from previous roles at Brightman Business Solutions, 2nd Waterlooville Scouts and Park Crescent Ltd.. James Andrews holds a 1996 - 1999 University of Portsmouth. With a robust skill set that includes ITIL, Service Transition, Service Design, Team Management, Change Management and more. James Andrews has 4 emails on RocketReach.
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