James Andrade Email & Phone Number
Sr. Platform Architect, CCaaS and Voice AI @ Zendesk
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James Andrade Location
- San Francisco, CA, US
James Andrade Work
- Sr. Platform Architect, CCaaS and Voice AI @ (June 2018 - Present)
- Instructional Operations Specialist, DEN@Viterbi @ (April 2012 - June 2018)
- Commercial Sales Representative @ (August 2010 - April 2012)
- Regional Sales Manager @ (September 2008 - February 2009)
- Channel Director, Western US @ Accordent Technologies (July 2004 - April 2008)
- Channel Director, Western US @ Accordent Technologies, Inc. (January 2004 - January 2008)
- Channel and Customer Support @ (December 2003 - May 2004)
James Andrade Education
- University of Southern California
Bachelor of Science (Business Administration, Entrepreneurial Studies)
2000-2004 - USC Marshall School of Business
BS (Business)
- Sonora High School
Bachelor of Science (B.S.) (Business Administration and Management, General)
James Andrade Skills
- Account Management
- B2B
- B2B sales
- Business Development
- Channel
- Channel Partners
- Cloud Computing
- Collaboration Solutions
- Communication
- Consulting
- Contact Center as a Service (CCaaS)
- Contract Negotiation
- Cross Functional Team Building
- Cross-functional Coordination
- Customer
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Support
- Direct Sales
- Distance Learning
- Educational Technology
- Emerging Technologies
- Generative AI
- Generative AI Tools
- Information Technology
- Lead Generation
- Leadership
- Mac & PC platforms
- Management
- New Business Development
- Online Marketing
- People Management
- Platform
- Platform as a Service (PAAS)
- Product Marketing
- SaaS
- SaaS Sales
- Sales
- Sales Enablement
- Sales Management
- Sales Operations
- Sales Process
- Salesforce.com
- Selling
- Software Industry
- Solution Selling
- Solutions consultant
- Start-ups
- Strategic Partnerships
- Strategic Vision
- Strategy
- Subject Matter Experts
- Teamwork
- Technical Support
- Technical alliances
- Telecommunications
- Training
- Troubleshooting
- Voice
- Voice & Data Convergence
- Windows
- Zendesk
James Andrade Summary
- James Andrade, based in San Francisco, CA, US, is currently a Sr. Platform Architect, CCaaS and Voice AI at Zendesk. James Andrade brings experience from previous roles at University of Southern California, Bay Alarm Company, AMX and Accordent Technologies. James Andrade holds a 2000 - 2004 Bachelor of Science in Business Administration, Entrepreneurial Studies @ University of Southern California. With a robust skill set that includes Account Management, B2B, B2B sales, Business Development, Channel and more. James Andrade has 2 emails and 2 mobile phone numbers on RocketReach.
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