Jam Bernardo Email
Workforce and Business Reporting Services Delivery Lead @ Accenture
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Jam Bernardo Location
- Valenzuela, NCR, PH
Jam Bernardo Work
- Workforce and Business Reporting Services Delivery Lead @ (June 2025 - Present)
- Intelligent Shared Services Lead @ (September 2019 - February 2026)
- Senior Manager, Workforce Management @ (April 2019 - September 2019)
- Regional Manager, WFM @ Voxpro (July 2017 - April 2019)
- Senior Manager, Workforce Management @ Transcom (May 2015 - June 2017)
- Workforce Manager @ Convergys (November 2012 - May 2015)
- Senior Associate, Command Center @ Convergys (June 2011 - November 2012)
- Associate, Command Center @ Convergys (April 2010 - June 2011)
- Team Manager @ Stream Global Services (May 2009 - April 2010)
- Team Leader @ eTelecare Global Solutions (March 2009 - May 2009)
- Workforce Analyst @ eTelecare Global Solutions (October 2007 - March 2009)
Jam Bernardo Education
- De La Salle University
Bachelor of Arts (B.A.) (History)
2002-2006
Jam Bernardo Skills
- BPO
- Workforce Management
- Contact Centers
- Call Centers
- Outsourcing
- Customer Experience
- Offshoring
- Performance Management
- Team Management
- Operations Management
- Call Center Development
- Training
- Business Process Improvement
- Employee Engagement
- Talent Acquisition
- Analysis
- Research
- Process Improvement
- Sales
- SQL
- Business Process Outsourcing
Jam Bernardo Summary
- Jam Bernardo, based in Valenzuela, NCR, PH, is currently a Workforce and Business Reporting Services Delivery Lead at Accenture. Jam Bernardo brings experience from previous roles at Accenture, SPi Global, Voxpro and Transcom. Jam Bernardo holds a 2002 - 2006 Bachelor of Arts (B.A.) in History @ De La Salle University. With a robust skill set that includes BPO, Workforce Management, Contact Centers, Call Centers, Outsourcing and more. Jam Bernardo has 2 emails on RocketReach.
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