Jam Bernardo Email
Workforce and Business Reporting Services Delivery Lead @ Accenture
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Jam Bernardo Location
- Valenzuela, NCR, PH
Jam Bernardo Work
- 2025 -now Workforce and Business Reporting Services Delivery Lead @
- 2019 -2026 Intelligent Shared Services Lead @
- 2019 -2019 Senior Manager, Workforce Management @
- 2017 -2019 Regional Manager, WFM @ Voxpro
- 2015 -2017 Senior Manager, Workforce Management @ Transcom
- 2012 -2015 Workforce Manager @ Convergys
- 2011 -2012 Senior Associate, Command Center @ Convergys
- 2010 -2011 Associate, Command Center @ Convergys
- 2009 -2010 Team Manager @ Stream Global Services
- 2009 -2009 Team Leader @ eTelecare Global Solutions
- 2007 -2009 Workforce Analyst @ eTelecare Global Solutions
Jam Bernardo Education
- De La Salle University
Bachelor of Arts (B.A.) (History)
2002-2006
Jam Bernardo Skills
- BPO
- Workforce Management
- Contact Centers
- Call Centers
- Outsourcing
- Customer Experience
- Offshoring
- Performance Management
- Team Management
- Operations Management
- Call Center Development
- Training
- Business Process Improvement
- Employee Engagement
- Talent Acquisition
- Analysis
- Research
- Process Improvement
- Sales
- SQL
- Business Process Outsourcing
Jam Bernardo Summary
- Jam Bernardo, based in Valenzuela, NCR, PH, is currently a Workforce and Business Reporting Services Delivery Lead at Accenture. Jam Bernardo brings experience from previous roles at Accenture, SPi Global, Voxpro and Transcom. Jam Bernardo holds a 2002 - 2006 Bachelor of Arts (B.A.) in History @ De La Salle University. With a robust skill set that includes BPO, Workforce Management, Contact Centers, Call Centers, Outsourcing and more. Jam Bernardo has 2 emails on RocketReach.
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