Jake Derry Email & Phone Number
Director - Global Customer Experience @ CSG International
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Jake Derry Location
- Omaha, NE, US
Jake Derry Work
- Director - Global Customer Experience @ (August 2025 - Present)
- Director of Global Service Desk @ (May 2021 - August 2025)
- Senior Manager - Service Desk @ (May 2019 - May 2021)
- Manager Product Support @ (October 2014 - May 2019)
- Senior Product Support Analyst @ (January 2011 - October 2014)
Jake Derry Education
- Central High School 2004-2008
Jake Derry Skills
- Agile Methodologies
- Business Analysis
- Business-to-Business (B2B)
- Coaching
- Communication
- Contact Centers
- Continuous Process Improvement
- Customer Experience
- Customer Experience Transformation
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Support
- Diversity & Inclusion
- Escalation
- Help Desk Support
- IT Service Management
- ITIL
- Integration
- Leadership
- Management
- Performance Improvement
- Requirements Analysis
- SQL
- Soft Skills
- Software Documentation
- Software as a Service (SaaS)
- Strategic Planning
- Team Leadership
- Technical Support
Jake Derry Summary
- Jake Derry, based in Omaha, NE, US, is currently a Director - Global Customer Experience at CSG. Jake Derry brings experience from previous roles at CSG. Jake Derry holds a 2004 - 2008 Central High School. With a robust skill set that includes Agile Methodologies, Business Analysis, Business-to-Business (B2B), Coaching, Communication and more. Jake Derry has 3 emails and 1 mobile phone numbers on RocketReach.
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