Jake Coe Email & Phone Number
Management Consultant
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Jake Coe Location
- Austin, TX, US
Jake Coe Work
- Management Consultant @ Accenture Song (April 2026 - Present)
- Team Lead, Operations @ (May 2025 - April 2026)
- Service Delivery Operations Lead @ (February 2021 - March 2025)
- Service Delivery Operations Team Lead and Global Product Owner @ (April 2018 - February 2021)
- Team Lead for Google Project Fi @ (March 2017 - April 2018)
- Customer Experience Analyst for Google Project Fi @ (August 2015 - March 2017)
- Customer Experience Quality Analyst @ (September 2007 - April 2012)
Jake Coe Education
- Harvard Business School Online
Certificate in Transforming Customer Experiences
2026-2026 - Harvard Business School Online
Certificate in Management Essentials
2025-2025 - American Academy of Dramatic Arts
Acting
2000-2002 - Austin Community College
General Studies
1999-2001 - Purdue University
Generative AI for Business Transformation
2024 - Simplilearn Alumni
GenAi (Project Management, Business Analysis)
- Udemy
SaaS Product Management
2025
Jake Coe Skills
- Adobe Lightroom
- Adobe Photoshop
- Analytical Skills
- Apple Software
- Attention to Detail
- Build Strong Relationships
- Business Process
- Business Process Design
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Business Relationship Management
- Business Strategy
- Call Center Development
- Coaching
- Coaching & Mentoring
- Communication
- Contact Center Management
- Contact Center Operations
- Contact Centers
- Continuous Improvement
- Critical Thinking
- Cross-functional Team Leadership
- Culture Development
- Customer Engagement
- Customer Experience
- Customer Experience Analysis
- Customer Interaction
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Management
- Customer Success
- Customer Support
- Data Analysis
- Decision-Making
- Diversity & Inclusion
- Emotional Intelligence
- Escalations Management
- Global Strategy
- Google Sheets
- Google Suite
- Human Capital Management
- Humanitarian
- Jira
- Key Performance Indicators
- Leadership
- Lean Processes
- Lean Six Sigma
- Management
- Management Consulting
- Mentoring
- Microsoft Office
- New Concepts
- Operational Excellence
- Operations
- Operations Management
- Performance Analysis
- Performance Metrics
- Performance Reviews
- Photography
- Pivot Tables
- Problem Solving
- Process Management
- Process Optimization
- Project Implementation
- Project Management
- Quality Assurance
- Risk Assessment
- Risk Management
- Risk analyst
- Root Cause Analysis
- Salesforce Service Cloud
- Salesforce.com
- Service Delivery
- Service Operations
- Service Quality
- Service-Level Agreements (SLA)
- Social Media
- Software as a Service (SaaS)
- Special Events Coordination
- Strategic Planning
- Strategic Relationships
- Strategic Thinking
- Strategy
- Strategy Alignment
- Strategy Implementation
- Succession Planning
- Supply Chain Management
- Survey Design
- Team Coordination
- Team Leadership
- Team Performance
- Thinking Skills
- Ticketing Systems
- Training
- Valuation
- Voice of the Customer
- Workforce Management
- Workforce Planning
Jake Coe Summary
- Jake Coe, based in Austin, TX, US, is currently a Management Consultant at Accenture Song. Jake Coe brings experience from previous roles at Concentrix, Accenture and TELUS Digital. Jake Coe holds a 2026 - 2026 Certificate in Transforming Customer Experiences @ Harvard Business School Online. With a robust skill set that includes Adobe Lightroom, Adobe Photoshop, Analytical Skills, Apple Software, Attention to Detail and more. Jake Coe has 1 mobile phone numbers on RocketReach.
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