Jaime Johnston-Smith Email & Phone Number
General Manager Contact Centre @ Feros Care
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Jaime Johnston-Smith Location
- Gold Coast, QLD, AU
Jaime Johnston-Smith Work
- General Manager Contact Centre @ (October 2018 - Present)
- Acting Chief Customer Officer @ (July 2021 - November 2021)
- Client Experience Manager @ (August 2018 - October 2018)
- Learning and Development Manager @ (June 2017 - August 2018)
- Trainer and Facilitator @ (May 2016 - July 2017)
- Project Officer -Regional Assessment Service Project @ (August 2014 - May 2016)
- Customer Liasion Officer and brokerage Accounts @ (September 2012 - September 2014)
- Director @ Johnston-Smith's (January 2009 - September 2012)
- EA to Shire President @ Shire of Roebourne (May 2011 - August 2012)
- Incident Manager @ (February 2008 - December 2009)
- National Sales and Operations Manager @ Austar (January 2004 - January 2006)
- National Sales and Planning Analyst @ Austar (January 2002 - January 2004)
- Trainer Facilitator Mobile Telephony @ Austar (January 2000 - January 2002)
- Procedures Specialist @ Austar (January 1998 - January 2000)
- Customer Service Officer @ Austar (August 1997 - September 1998)
Jaime Johnston-Smith Education
- Runcorn State High School
Year 12
1989-1993 - Dimension Data
ITIL Practitioner Support & Restore
- Pilbara Tafe
Diploma of Human Resources
- SinClair Business School
Certicificate IV in Training & Assessment
Jaime Johnston-Smith Skills
- Administration
- Analytical Skills
- Analytics
- Budgets
- Business Planning
- Business Process Improvement
- Business Strategy
- Call Center Administration
- Change Management
- Coaching
- Communication
- Community Development
- Community Engagement
- Complaint Management
- Contact Center Management
- Contact Centers
- Contract Management
- Contract Negotiation
- Creative Problem Solving
- Customer Experience
- Customer Experience Management
- Customer Service
- Customer Service Management
- Data Analysis
- Digital Strategy
- Elder Care
- Employee Engagement
- Employee Learning & Development
- Employee Relations
- Fault Resolution
- Finance
- Financial Performance
- General Public
- Government
- HR Policies
- Human Resources
- Interpersonal Skills
- Leadership
- Local Government
- Management
- Market Research
- Marketing Strategy
- Mental Health First Aid
- Online Content Creation
- Organizational Development
- Performance Management
- Policy
- Presentations
- Program Management
- Project Delivery
- Project Management
- Project Planning
- Recruiting
- Regulatory Requirements
- Research
- Risk Management
- Service Delivery
- Service Standards
- Sports Coaching
- Stakeholder Engagement
- Stakeholder Management
- Strategic Communications
- Strategic Planning
- Strategic Thinking
- Team Building
- Team Leadership
- Teamwork
- Training
- Training Delivery
- Training Facilitation
- Training and Development (HR)
- Microsoft Office
- Marketing
Jaime Johnston-Smith Summary
- Jaime Johnston-Smith, based in Gold Coast, QLD, AU, is currently a General Manager Contact Centre at Feros Care. Jaime Johnston-Smith brings experience from previous roles at Feros Care. Jaime Johnston-Smith holds a 1989 - 1993 Year 12 @ Runcorn State High School. With a robust skill set that includes Administration, Analytical Skills, Analytics, Budgets, Business Planning and more. Jaime Johnston-Smith has 3 emails and 1 mobile phone numbers on RocketReach.
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