JADS Comm Technology Stack

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Avaya Call Management System (CMS) is a software product for businesses and organizations that receive a large volume of telephone calls processed through the Automatic Call Distribution (ACD) feature of the Avaya Aura Communication Manager CMS system. Avaya CMS delivers real-time monitoring and historical reporting for Avaya Call Center Elite and includes custom reporting, task scheduling, exception notification, threshold warning, administration and configuration, and long term ACD data storage.

Avaya CS1000 Communication Server is a server-based, fully-featured IP PBX. It provides the benefits of a converged network, advanced applications, and over 750 call processing and telephony features. Avaya CS1000 is distributed over an IP LAN and WAN infrastructure, with built-in reliability and survivability. Avaya CS1000 supports business-critical applications, including unified messaging, customer contact center, IVR, wireless VoIP and IP telephones.

Avaya IP Office is a mid and small businesses phone system.

Avaya IVR used to automate direct inbound traffic and using scripting to route calls accordingly

Avaya Proactive Contact is a outbound platform for creation and management of outbound and blended campaigns and customer communications.

IBM SmartCloud Engage is an integrated suite of collaboration tools that combine customers business social network with web conferencing and collaboration capabilities, like file storing and sharing, instant messaging , online document editing and activity management.

Avaya Aura is an enterprise collaboration software.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Avaya Contact Center Suite is all-in-one omnichannel contact center solution that can be used to efficiently serve customers whether they contact through diffrent modes using a single-agent desktop interface.

Contact Form 7 is a tool to manage multiple contact forms.

Font Awesome makes it easy to add vector icons and social logos to their website.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

JavaScript is the programming language of HTML and the Web.

Nginx is a web server which can also be used as a reverse proxy, load balancer, mail proxy and HTTP cache.

PHP: Hypertext Preprocessor is a server-side scripting language designed for Web development, but also used as a general-purpose programming language. PHP code may be embedded into HTML code, or it can be used in combination with various web template systems, web content management systems, and web frameworks.

NICE Robotic Process Automation is an RPA tool for both cloud and on-prem deployments.

NICE Robotic Process Automation (RPA) makes routine desktop tasks easy, fast and error-free, for improved efficiency, customer satisfaction and employee engagement.

NICE Workforce Management is a cloud-based management suite designed to meet the needs of businesses of all sizes, across all industries.

Plesk is a commercial web hosting and server data center automation software with a control panel developed for Linux and Windows-based retail hosting service providers.