Jade A. Email & Phone Number
Director, CX Special Projects
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Jade A. Location
- Florida, United States
Jade A. Work
- Director, CX Special Projects @ Confidential (July 2026 - Present)
- Workforce Management @ (May 2026 - Present)
- Fractional Director, CX Transformation and AI | 3-Month Contract @ (January 2026 - March 2026)
- Fractional Director, Care Concierge | Supplement Shop Launch, CRM and AI Implementation @ (January 2025 - October 2025)
- Customer Experience Manager (Head of) | Founding Team - DEINDE Skin @ (August 2023 - August 2025)
- Operations Manager, Global Customer Support @ (July 2022 - August 2023)
- Sr. Manager, Customer Support Operations and Strategy @ LHH (June 2019 - July 2022)
- Manager, Quality and Enablement @ LHH (May 2017 - June 2019)
- Supervisor, Customer Support and Engagement @ LHH (April 2016 - May 2017)
- Customer Experience and Success Team Lead | Founding Team @ (March 2015 - April 2016)
- Retention Specialist | Founding Team @ (December 2012 - March 2015)
Jade A. Education
- Community College of Denver
Psychology
Jade A. Skills
- Administration
- Agile Methodologies
- Building & Scaling Teams/Departments
- Calibration
- Call Center Architecture
- Change Management
- Coaching
- Communication
- Communication Training
- Contact Center Management
- Continuous Process Improvement
- Corrective Actions
- Customer Experience Management
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Success
- Dentistry
- Employee Training
- Executive Support
- Five9
- Global Talent Acquisition
- KPI Reporting
- Launching Start-ups
- Leadership
- Leadership Development
- Leadership Management
- Leading remote teams
- Management
- Marketing
- Microsoft Excel
- Microsoft Office
- Observation
- Operations Management
- Oral Communication
- Outplacement
- Performance Management
- Problem Solving
- Project Management
- Quality Assurance
- Quality Control
- Quality Management
- Relationship Building
- Responsiveness
- Sales Management
- Sales Operations
- Scriptwriting
- Software Support
- Start-ups Management
- Strategic Planning
- Team Building
- Test Planning
- Testing
- Training
- Workforce Management
Jade A. Summary
- Jade A., based in Florida, United States, is currently a Director, CX Special Projects at Confidential. Jade A. brings experience from previous roles at The RealReal, Happier Living, Allara and Debut. Jade A. holds a Psychology @ Community College of Denver. With a robust skill set that includes Administration, Agile Methodologies, Building & Scaling Teams/Departments, Calibration, Call Center Architecture and more. Jade A. has 1 emails and 6 mobile phone numbers on RocketReach.
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