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Jacques Renaud Location
Laval, QC, CA
Jacques Renaud Work
2022 -now conseiller principal en risques opérationnel @
2016 -2022 Senior Incident Manager - Client Service Operations @
2016 -2022 Gestionnaire Principal - Exploitation du service client | Senior Manager - Client Service Operations @
2012 -2022 Directeur IT @
2004 -2022 Gestionnaire Principal - Exploitation du service client | Senior Manager - Client Service Operations @
2011 -2016 IT Manager @
2010 -2011 Incident Manager @
Jacques Renaud Education
Université du Québec à Montréal / UQAM
Bachelor's degree (Computer Systems Networking and Telecommunications)
2001-2004
Jacques Renaud Skills
WAN
VoIP
Incident Management
Process Improvement
Telecommunications
IP
Cisco Technologies
Management
Telephony
ITIL
Wireless
TCP/IP
MPLS
Managed Services
Call Center
Unified Communications
CCNA
SIP Trunking
Routing
Switches
Call Centers
VPN
Network Architecture
LAN-WAN
Network Design
QoS
SIP
Routers
Ethernet
Avaya
BGP
Firewalls
Integration
Wireless Networking
IT Service Management
Network Security
Network Administration
OSPF
MPLS VPN
DNS
Troubleshooting
Vendor Management
Cisco Call Manager
Contact Centers
Security
Frame Relay
VMware
Cisco IOS
IT Operations
IT Management
Lan Wan
Jacques Renaud Summary
Jacques Renaud, based in Laval, QC, CA, is currently a conseiller principal en risques opérationnel at Desjardins. Jacques Renaud brings experience from previous roles at Bell. Jacques Renaud holds a 2001 - 2004 Bachelor's degree in Computer Systems Networking and Telecommunications @ Université du Québec à Montréal / UQAM. With a robust skill set that includes WAN, VoIP, Incident Management, Process Improvement, Telecommunications and more. Jacques Renaud has 5 emails and 2 mobile phone numbers on RocketReach.
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