Jacqueline Stephens Email
Executive, Head of Service Lifecycle and Assurance, Europe @ NTT Ltd.
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Jacqueline Stephens Location
- Toulouse, Occitanie, FR
Jacqueline Stephens Work
- 2025 -now Executive, Head of Service Lifecycle and Assurance, Europe @
- 2022 -2025 VP Managed Services and Support Services Europe @
- 2019 -2022 Service Design and Assurance Director - Europe at NTT Ltd @
- 2015 -2019 EU Services Transitions General Manager @
- 2011 -2014 Head of Service Desk France @
- 2004 -2011 Service Desk Project and Operations Manager @
- 2003 -2004 Service Desk Manager @
- 2000 -2002 Technical support manager EMEA @ Adaytum
- 1997 -1999 Helpdesk manager @ Newbridge Networks
Jacqueline Stephens Education
- IE Business School
Advanced Leadership Development Program
2022-2022 - Cegos
PMP (Project Management Professional) certification (pmi.org)
2014-2014 - Université catholique de l'Ouest
Languages & Business (Languages & Business)
1992-1996 - Cegos
Activity based costing / management (Finance, process improvement)
2014 - Cegos
Gestion des risques projet
2014 - T-Systems
ITIL V2 Practitioner (IT Service Management Best practices)
2009 - T-Systems internal training
Six Sigma Green Belt
2009
Jacqueline Stephens Skills
- Service Delivery
- Ticketing Tools
- Customer Support
- International Exposure
- English
- Management services IT
- Service Level Agreements
- ITIL
- Avant Vente
- Troubleshooting
- Gestion de projet
- Strategic Planning
- Cost Center Management
- Service Level Agreement
- Project Management
- Program Management
- ITIL Certified
- Social Media
- Centre De Services
- Team Management
- Integration
- Public Speaking
- Service Desk Management
- Management
- Prestation de service
- Help Desk Implementation
- Gestion Des Services
- Change Management
- Outsourcing
Jacqueline Stephens Summary
- Jacqueline Stephens, based in Toulouse, Occitanie, FR, is currently a Executive, Head of Service Lifecycle and Assurance, Europe at NTT DATA, Inc.. Jacqueline Stephens brings experience from previous roles at NTT DATA, Inc., Dimension Data and T-Systems. Jacqueline Stephens holds a 2022 - 2022 Advanced Leadership Development Program @ IE Business School. With a robust skill set that includes Service Delivery, Ticketing Tools, Customer Support, International Exposure, English and more. Jacqueline Stephens has 1 emails on RocketReach.
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