Jacob Watts Email & Phone Number
Senior KCS Program Manager @ Guidewire Software
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Jacob Watts Location
- Sacramento, CA, US
Jacob Watts Work
- Senior KCS Program Manager @ (October 2024 - Present)
- KCS Program Manager (Contract-to-hire) @ (July 2024 - October 2024)
- Director of Knowledge-Centered Service @ PAR Technology (April 2021 - March 2024)
- KCS Program Manager @ (April 2019 - April 2021)
- KCS Program Strategist @ (July 2016 - March 2019)
- Knowledge Base Program Manager II @ (August 2007 - July 2016)
- IT Engineer II - Application Developer @ (August 2005 - August 2007)
- Systems Analyst and Program Manager @ (February 2002 - August 2005)
- Technical Support Engineer @ (October 2000 - February 2002)
- Technical Support Engineer @ (January 2000 - September 2000)
- Customer Service Rep, Tech Support Engineer, and IT Engineer @ (September 1995 - June 1999)
Jacob Watts Skills
- Analytics
- Application Development
- Business Analysis
- Cloud Computing
- Computer Hardware Troubleshooting
- Content Management
- Cross-functional Team Leadership
- Customer Service
- Database Administration
- Enterprise Software
- Functional Requirements
- Generative AI
- IT Service Management
- Integration
- KCS
- Knowledge Base
- Knowledge Base Implementations
- Knowledge Management
- Knowledge-Centered Service
- Knowledge-Centered Support
- Leadership
- Network Troubleshooting
- Process Management
- Program Management
- Project Management
- SaaS
- Software Documentation
- Software Management
- Software Troubleshooting
- Software as a Service (SaaS)
- Survey Design
- Technical Support
- Training
- Training Delivery
- Troubleshooting
- WebEx
Jacob Watts Summary
- Jacob Watts, based in Sacramento, CA, US, is currently a Senior KCS Program Manager at Guidewire Software. Jacob Watts brings experience from previous roles at Guidewire Software, PAR Technology, Ciena and Red Hat. With a robust skill set that includes Analytics, Application Development, Business Analysis, Cloud Computing, Computer Hardware Troubleshooting and more. Jacob Watts has 2 emails and 2 mobile phone numbers on RocketReach.
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