Jacob Shields Email & Phone Number
Director, Customer Operations Platforms @ BetMGM
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Jacob Shields Location
- Iron Mountain, MI, US
Jacob Shields Work
- 2025 - now Director, Customer Operations Platforms @
- 2023 - 2025 Director of Customer Experience and Technology @
- 2022 - 2022 Director of Customer Experience and Technology @
- 2020 - 2022 Director of Customer Experience and Technology @
- 2005 - 2020 Sr. Manager - Customer Experience @
- 2010 - 2012 Communications NCO @
- 2008 - 2012 Military Police @
- 2007 - 2012 Partner, Information Technology Consultant, Photographer @
- 2005 - 2008 Call Center Technician @
Jacob Shields Education
- University of Advancing Technology
Bachelor of Science (Network Security)
- Iron Mountain High School
Diploma (General)
Jacob Shields Skills
- Troubleshooting
- Management
- Wireless Networking
- Networking
- VoIP
- Security
- Network Design
- Leadership
- Active Directory
- Cisco Technologies
- IP
- Network Administration
- Customer Service
- Technical Support
- Network Security
- Routers
- TCP/IP
- Data Center
- Telecommunications
- VMware
- Blackberry Enterprise Server
- IT Operations
- Network Engineering
- Switches
- Blackberry
- System Deployment
- Network Architecture
- Windows Server
- System Administration
- SharePoint
- Firewalls
- Information Assurance
- Law Enforcement Operations
- Physical Security
- Information Security
- Microsoft Exchange
- Public Affairs
- Cisco IOS
- Security+
- A+ Certified
- Nomadix
- Disaster Recovery
- Customer Relations
- Leadership Development
- Business Continuity Planning
- Internet Protocol Suite (TCP/IP)
- Customer Relationship Management (CRM)
- Voice over IP (VoIP)
- pfSense
- Google Analytics
- Photography
- Microsoft Word
- Cisco Systems Products
- Internet Protocol Suite Tcp/Ip
- Call Center
- Sales
- Operations
- Voice Over Ip Voip
- Marketing
- Customer Relationship Management Crm
- Email Marketing
- Microsoft
- Team Building
- Business Development
- Team Leadership
- Cross Functional Team Leadership
- Business Process Improvement
- Business Strategy
- Customer Relationship Management
- Voice Over Ip
- Internet Protocol Suite
Jacob Shields Summary
- Jacob Shields, based in Iron Mountain, MI, US, is currently a Director, Customer Operations Platforms at BetMGM. Jacob Shields brings experience from previous roles at DojoNetworks, Guide Star and CCI Systems, Inc. Jacob Shields holds a Bachelor of Science in Network Security @ University of Advancing Technology. With a robust skill set that includes Troubleshooting, Management, Wireless Networking, Networking, VoIP and more. Jacob Shields has 2 emails and 3 mobile phone numbers on RocketReach.
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