2020 -2022 Senior Technical Support Engineer 2 (RTLV) @
2019 -2020 Senior Technical Support Engineer (RTMS) @
2018 -2019 Technical Support Engineer @
2018 -2018 Specialist 1 @
2017 -2017 Seasonal Worker and temp @
2017 -2017 Summer Hire and temp @ Institute for Women's Health
2017 -2017 Crew Member @
2016 -2017 Crew Member @
2016 -2016 Student Office Assistant and temp for the Registrar's Office @
Jacob Prather Education
The University of Texas at San Antonio
Bachelor's degree (Art/Art Studies, General)
2013-2017
Jacob Prather Skills
Microsoft Office
Customer Service
Microsoft Excel
Data Entry
Problem Solving
Computer Repair
Ticketing Systems
Phone Etiquette
Password Resets
Software Troubleshooting
Hardware Diagnostics
Computer Hardware Troubleshooting
Troubleshooting
Microsoft Word
VMware Certified Professional
IT Operations
Jacob Prather Summary
Jacob Prather, based in Salado, TX, US, is currently a Senior Support Escalation Engineer | Embedded Escalation Engineer at Microsoft. Jacob Prather brings experience from previous roles at Microsoft, Freddie Mac and Dell. Jacob Prather holds a 2013 - 2017 Bachelor's degree in Art/Art Studies, General @ The University of Texas at San Antonio. With a robust skill set that includes Microsoft Office, Customer Service, Microsoft Excel, Data Entry, Problem Solving and more. Jacob Prather has 3 emails on RocketReach.
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