Jacob MacKs Email & Phone Number
3PL Onboarding and SaaS Implementation Manager @ Osa Commerce
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Jacob MacKs Location
- Atlanta, GA, US
Jacob MacKs Work
- 3PL Onboarding and SaaS Implementation Manager @ (August 2019 - Present)
- Senior Manager, SaaS Training and Knowledge Program @ (June 2021 - July 2023)
- Lodging Content and Partner Operations Manager @ (May 2015 - June 2019)
- Implementation Project Manager (non-engineering) @ (May 2014 - May 2015)
- Rating Specialist and Senior Rating Specialist @ (October 2009 - May 2014)
- Assistant Food and Beverage Manager @ (June 2008 - August 2009)
- Meeting Event Coordinator @ (June 2006 - June 2008)
- Food and Beverage Supervisor @ (June 2005 - June 2006)
Jacob MacKs Education
- Arizona State University
Bachelor's degree (Organizational Communication, General)
2000-2005
Jacob MacKs Skills
- Account Management
- Business Coaching
- Business Process Improvement
- Change Communications
- Change Management
- Client Services
- Coaching
- Contact Center Management
- Contact Center Operations
- Contact Centers
- Cross-Functional Liaison
- Cross-functional Team Leadership
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Success
- Data Analysis
- Employee Engagement
- Employee Training
- Facility Management (FM)
- Hands-on Training
- Hospitality
- Hotel Booking
- Hotel Management
- Leadership
- Leading Positive Change
- Management
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Word
- New Hire Training
- New Product Rollout
- Onboarding
- Payroll
- Presentation Skills
- Project Implementation
- Project Management
- Quality Assurance
- Requirements Gathering
- Risk Assessment
- SQL
- Salesforce.com
- Service Recovery
- Strategic Planning
- Tableau
- Talent Management
- Team Leadership
- Teamwork
- Training
- Training Delivery
- User Acceptance Testing
Jacob MacKs Summary
- Jacob MacKs, based in Atlanta, GA, US, is currently a 3PL Onboarding and SaaS Implementation Manager at Osa Commerce. Jacob MacKs brings experience from previous roles at Osa Commerce and Expedia, Inc.. Jacob MacKs holds a 2000 - 2005 Bachelor's degree in Organizational Communication, General @ Arizona State University. With a robust skill set that includes Account Management, Business Coaching, Business Process Improvement, Change Communications, Change Management and more. Jacob MacKs has 3 emails and 2 mobile phone numbers on RocketReach.
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