Jacky Chang Email & Phone Number
Manager, GDC Service Delivery and Workforce Management @ Telstra International
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Jacky Chang Location
- Hong Kong
Jacky Chang Work
- Manager, GDC Service Delivery and Workforce Management @ (January 2021 - Present)
- Project Manager @ (November 2012 - January 2021)
- Unit Manager @ (January 2012 - November 2012)
- Senior Project Manager @ (November 2007 - November 2012)
- Service Manager @ Hutchison Telecoms (February 2007 - August 2007)
- Project Assistant @ (August 2006 - February 2007)
- Project Manager @ (April 2004 - May 2006)
Jacky Chang Education
- Swinburne University of Technology
BSB50420 Diploma of Leadership and Management
2021-2022 - UNSW
Bachelor's degree (Computer Science)
2000-2003
Jacky Chang Skills
- Business Process
- Business Transformation
- Complex Project Management
- Customer Relationship Management (CRM)
- Customer Service
- Customer Service Management
- Dashboard
- Data Analysis
- Data Analytics
- Data Center
- Escalations Management
- Internet Protocol (IP)
- Managed Services
- Management
- Networking
- Outsourcing
- Pre-sales
- Problem Solving
- Product Development
- Project Delivery
- Project Management
- Project Management Office (PMO)
- Reporting & Analysis
- SME Consulting
- Sales Force Alignment
- Service Delivery
- Strategic Data Analysis
- Team Leadership
- Team Management
- Telecommunications
- Training Delivery
- UAT Coordination
- Unified Communications
- Vendor Management
- VoIP
- Voice over IP (VoIP)
- Workforce Management
- Program Management
- Microsoft Office
- Project Planning
- Change Management
- Microsoft Word
Jacky Chang Summary
- Jacky Chang, based in Hong Kong, is currently a Manager, GDC Service Delivery and Workforce Management at Telstra International. Jacky Chang brings experience from previous roles at Telstra International, PCCW and Hutchison Telecoms. Jacky Chang holds a 2021 - 2022 BSB50420 Diploma of Leadership and Management @ Swinburne University of Technology. With a robust skill set that includes Business Process, Business Transformation, Complex Project Management, Customer Relationship Management (CRM), Customer Service and more. Jacky Chang has 1 emails on RocketReach.
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