Service Quality Risk and Compliance Specialist I @ (June 2017 - July 2022)
Mortgage Customer Support @ (January 2017 - June 2017)
Contact Center Associate @ (March 2013 - October 2016)
Executive Secretary @ RTC Management and Consultancy (April 2012 - September 2012)
Fashion Advisor @ (May 2011 - March 2012)
Verification Specialist @ (September 2010 - May 2011)
Customer Service Representative @ (January 2008 - December 2009)
Jackielyn Gendrano Education
Far Eastern University
Bachelor of Science (BS) (Nursing)
2003-2007
Jackielyn Gendrano Skills
Anti-Money Laundering
KYC Verification
Fraud Detection
Customer Service
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Teamwork
Customer Satisfaction
Research
Time Management
Microsoft Outlook
Customer Support
Customer Communication
Business Communications
Email Etiquette
Phone Etiquette
Exceeding Customer Expectations
Communication
Phone Coverage
Small Business Management
Call Center Administration
Customer Service Representatives
Fraud Investigations
Risk Assessment
Computer Literacy
Etiquette
Decision-Making
Email
Skilled Multi-tasker
Office Administration
Problem Solving
Written Communication
Analytical Skills
Data Analysis
Investigative Research
Google Sheets
Spreadsheets
Adobe Illustrator
Data Visualization
Information Graphics
Organization Skills
Data Analytics
Customer Service Management
Administration
Administrative Assistance
Jackielyn Gendrano Summary
Jackielyn Gendrano, based in Antipolo, PH, is currently a Investigative Analyst at Western Reporting, Inc.. Jackielyn Gendrano brings experience from previous roles at ShopeePay, Uber, Boutique Outsource Solutions Pty Ltd - Philippine Branch and RealPage, Inc.. Jackielyn Gendrano holds a 2003 - 2007 Bachelor of Science (BS) in Nursing @ Far Eastern University. With a robust skill set that includes Anti-Money Laundering, KYC Verification, Fraud Detection, Customer Service, Microsoft Word and more. Jackielyn Gendrano has 2 emails on RocketReach.
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