Jackie Maher Email & Phone Number
Sr. Contact Center System Administrator @ Resideo
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Jackie Maher Location
- Saint Paul, MN, US
Jackie Maher Work
- Sr. Contact Center System Administrator @ (January 2026 - Present)
- Application Consultant Principal @ (May 2024 - October 2025)
- Telecom Engineer Principal @ (August 2022 - May 2024)
- Technology Platform Lead @ (November 2021 - August 2022)
- Technology Platform Lead @ Further (October 2019 - November 2021)
- Systems Engineer Principal and Technical Lead @ (April 2012 - October 2019)
Jackie Maher Education
- North Hennepin Community College
Associate of Science Degree in Individualized Studies (Information Technology & Leadership)
2015-2017
Jackie Maher Skills
- ACD Call Flows
- Avaya CMS Supervisor
- Avaya Site Administration (ASA)
- Business Analysis
- Business Process Improvement
- Call Center Development
- Call Centers
- Call Flow Design
- Call Routing
- Contact Center as a Service (CCaaS)
- Customer Experience
- Customer Experience Analysis
- Customer Liaison Skills
- DTMF
- Data Analysis
- Data Analytics
- Documentation
- Flow Analysis
- Genesys
- Genesys Cloud
- Healthcare Information Technology (HIT)
- IVR UI Design
- Information Technology
- Integrated Voice Response (IVR)
- Natural Language
- Performance Analysis
- Problem Solving
- Process Improvement
- Product Requirements
- Quality Assurance
- Requirements Analysis
- SAS EG
- SQL
- Software Development
- Speech Recognition
- Technical Demonstrations
- Technical Documentation
- Technical Writing
- Technology Implementation
- Technology Trends
- Text-to-Speech
- Troubleshooting
- User Acceptance Testing
- Vendor Management
- Visio
- Voice Biometrics
- Unix
- IMS
- Avaya Asa
- Call Center Technologies
- Integrated Voice Response Ivr
- SDLC
- JCL
- Enterprise Architecture
- Java
- User Experience
- Microsoft Office
- Engineering
- Services
- Oracle
- Technology
- Microsoft Excel
- Easytrieve
- COBOL
- Project Management
- Integrated Voice Response
- Avaya Site Administration
- Avaya Communication Manager
Jackie Maher Summary
- Jackie Maher, based in Saint Paul, MN, US, is currently a Sr. Contact Center System Administrator at Resideo. Jackie Maher brings experience from previous roles at TTEC Digital, HealthEquity and Further. Jackie Maher holds a 2015 - 2017 Associate of Science Degree in Individualized Studies in Information Technology & Leadership @ North Hennepin Community College. With a robust skill set that includes ACD Call Flows, Avaya CMS Supervisor, Avaya Site Administration (ASA), Business Analysis, Business Process Improvement and more. Jackie Maher has 3 emails and 1 mobile phone numbers on RocketReach.
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