Customer Care Manager @ (November 2023 - February 2024)
District Leader @ (October 2020 - Present)
Customer Solutions Lead @ (January 2024 - June 2026)
IT Manager of Retail Operations | POS Team Lead @ (August 2021 - November 2023)
Sr. Manager, Technical Support @ (March 2014 - July 2021)
Information Technology Manager @ (January 2021 - January 2023)
Senior Technical Support Manager @ (January 2014 - January 2021)
Command Center Supervisor @ Source Direct (August 2013 - March 2014)
POS Manager @ (July 2011 - August 2013)
Restaurant Systems Support Supervisor @ California Pizza Kitchen (November 2009 - June 2011)
Operations Specialist 2nd Class @ (January 1991 - January 1995)
Jack Starnes Education
DeVry University
Bachelor of Computer Science (COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES)
DeVry University - West Hills
Bachelor of Science in Computer Information Systems (Information Systems)
Jack Starnes Skills
Customer Relationship Management (CRM)
Strategic Communications
Customer Experience
Problem Solving
Communication
Customer Success
Coaching
Customer Support
Compliance PCI
Help Desk Support
Remote User Support
Online Ordering
Menu Management
SOX
New Store Openings
Guest Experience
Securities License
series 63
Restaurants
Training
POS
Management
Project Management
Leadership
Team Leadership
Customer Service
New Restaurant Openings
Change Management
Vendor Management
Technical Support
Senior Leadership Support
Process Improvement
Performance Improvement
MS Office
Team Development
Cross-functional Team Leadership
Contact Center Operations
Negotiation
Operations Management
Attention to Detail
Business Relationships
Interpersonal Communication
Strategic Analysis
Time Management
Resource Allocation
Cost Efficiency
Presentation Skills
Reporting
Continuous Improvement
Restaurant Management
Jack Starnes Summary
Jack Starnes, based in Texas, United States, is currently a TECHNICAL DELIVERY and OPERATIONS MANAGER | SENIOR CUSTOMER SUCCESS MANAGER at Available for new opportunties. Jack Starnes brings experience from previous roles at Available for new opportunties, Primerica, Ziosk and Black Rifle Coffee Company. Jack Starnes holds a Bachelor of Computer Science in COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES @ DeVry University. With a robust skill set that includes Customer Relationship Management (CRM), Strategic Communications, Customer Experience, Problem Solving, Communication and more. Jack Starnes has 1 emails and 3 mobile phone numbers on RocketReach.
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