System Administrator Supervisor @ (October 2020 - March 2026)
Director of Information Technology Help Desk @ (July 2018 - October 2020)
Support Center Supervisor @ John Q. Hammons Hotels and Resorts (January 2015 - July 2018)
Support Center Analyst I and II @ John Q. Hammons Hotels and Resorts (May 2012 - January 2015)
Department Manager @ (January 2009 - May 2012)
Debt Collector @ NCO Financial Systems (January 2008 - January 2009)
Jack Roach Education
Baptist Bible College
Bachelor of Science - BS (Missions/Missionary Studies and Missiology)
Jack Roach Skills
Active Directory
Analysis
Asset Life Cycle Management
Change Management
Client Services
Configuration Management
Continuous Process Improvement
Customer Service
Desktop Support
Desktop Support Management
IT Management
IT Service Management
IT Strategy
ITIL
Incident Management
Information Technology
Networking
Operating Systems
Planning Budgeting & Forecasting
Problem Management
Project Management
Resource Management
Security
Servers
Service-Level Agreements (SLA)
Software Documentation
System Administration
System Administrator
Team Leadership
Technical Support
Troubleshooting
VMware Infrastructure
Vendor Management
Virtual Private Network (VPN)
Windows
Windows 7
Windows Server
Jack Roach Summary
Jack Roach, based in Springfield, MO, US, is currently a Platform Engineering Manager at O'Reilly Auto Parts. Jack Roach brings experience from previous roles at O'Reilly Auto Parts, Ozark Technical Community College and John Q. Hammons Hotels and Resorts. Jack Roach holds a Bachelor of Science - BS in Missions/Missionary Studies and Missiology @ Baptist Bible College. With a robust skill set that includes Active Directory, Analysis, Asset Life Cycle Management, Change Management, Client Services and more. Jack Roach has 2 mobile phone numbers on RocketReach.
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