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Jack Gillespie Location
Philadelphia, PA, US
Jack Gillespie Work
2003 -now Director of Call Center Operations - AARP Health and Membership @ Optum Global Solutions
2018 -now Call Center Operations Lead - Optum Customer Care @
1997 -2003 Project Manager and Telemarketing Marketing Manager @
Jack Gillespie Education
Eastern University
Bachelor of Arts (B.A.) (Organizational Leadership)
Jack Gillespie Skills
Professional Mentoring
Customer Support
Organizational Leadership
Executive Coaching
Continuous Improvement
Contact Centers
Customer Relationship Management (CRM)
Customer Experience
Customer Satisfaction
Soft Skills
Training and Development (HR)
Talent Management
Customer Service Management
Microsoft Office
Teamwork
Leadership Development
Budget Forecasting
Management
Leadership
Process Improvement
Customer Service
Strategic Planning
Healthcare
Training
Sales
Team Building
Project Management
Public Speaking
Budgets
PowerPoint
Healthcare Management
Operations Management
Team Leadership
Coaching
Marketing
Change Management
Microsoft Excel
Program Management
Research
Jack Gillespie Summary
Jack Gillespie, based in Philadelphia, PA, US, is currently a Call Center Operations Lead - Optum Customer Care at Optum. Jack Gillespie brings experience from previous roles at Optum Global Solutions and Marsh & McLennan Companies. Jack Gillespie holds a Bachelor of Arts (B.A.) in Organizational Leadership @ Eastern University. With a robust skill set that includes Professional Mentoring, Customer Support, Organizational Leadership, Executive Coaching, Continuous Improvement and more. Jack Gillespie has 1 emails and 1 mobile phone numbers on RocketReach.
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