Manager, Information Technology Service Desk @ (December 2022 - November 2025)
Customer Support Manager @ (April 2019 - December 2022)
Customer Support Manager @ (November 2018 - April 2019)
Managed Services Sr. Manager, IT Service Delivery @ (August 2016 - August 2018)
Jack Duquette Education
Community College of the Air Force
Associate of Arts and Sciences (AAS) (Military Information Systems Technology)
2007-2008
Jack Duquette Skills
Software as a Service (SaaS)
ITIL v3 Foundations Certified
Cross-functional Team Leadership
Customer Service
Strategic Planning
Change Management
Project Management
Incident Management
Technical Support
Security
Computer Network Operations
Information Technology
Military
Troubleshooting
Information Assurance
Network Administration
System Administration
Budgets
Government
Business Process Improvement
Account Management
Active Directory
Agile Methodologies
Application Management
Artificial Intelligence for Business
Business Relationship Management
Coaching
Communication
Critical Thinking
Customer Engagement
Customer Escalation Management
Customer Retention
Customer Satisfaction
Customer Service Management
Customer Service Operations
Customer Success
Customer Support
Cybersecurity
Data Analytics
English
Escalations Management
Help Desk Implementation
Help Desk Support
Hiring
IT Hardware Support
IT Management
IT Operations
IT Operations Management
IT Project & Program Management
IT Security Operations
IT Service Management
ITIL Certified
ITIL Process Implementation
Information and Communications Technology (ICT)
Leadership
Leadership Development
Management
Mentoring Of Staff
Microsoft Copilot
Microsoft Excel
Microsoft Exchange
Microsoft Office
Microsoft Word
Military Experience
Multi-Site Experience
Multi-site
Operational Excellence
Operations
Ops
Outlook
Performance Management
Performance Metrics
PowerPoint
Preventive Actions
Problem Solving
Process Improvement
Program Management
Public Speaking
Relationship Building
Root Cause
Salesforce.com
Security Clearance
Security Management
Service Delivery
Service Delivery Management
Service Desk
Service Improvement
Service Level Management
Supervisory Management
Supervisory Skills
Teaching
Team Building
Team Leadership
Teamwork
Technical Writing
Technology Leadership
Training
Vendor Management
Windows
Written Communication
Jack Duquette Summary
Jack Duquette, based in New York, United States, is currently a Client Services Manager at Med Tech Solutions. Jack Duquette brings experience from previous roles at Newsmax Media, Inc., Netsurit, TransLoc and Allscripts. Jack Duquette holds a 2007 - 2008 Associate of Arts and Sciences (AAS) in Military Information Systems Technology @ Community College of the Air Force. With a robust skill set that includes Software as a Service (SaaS), ITIL v3 Foundations Certified, Cross-functional Team Leadership, Customer Service, Strategic Planning and more. Jack Duquette has 1 emails and 2 mobile phone numbers on RocketReach.
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