Manager, Information Technology Service Desk @ (December 2022 - November 2025)
Customer Support Manager @ (April 2019 - December 2022)
Customer Support Manager @ (November 2018 - April 2019)
Managed Services Sr. Manager, IT Service Delivery @ (August 2016 - August 2018)
Standards and Compliance Manager @ (July 2015 - August 2016)
Instructor Supervisor, Contingency Skills and Observer and Controller @ (August 2013 - July 2015)
Sr. Manager, Enterprise Service Desk Operations @ (September 2011 - August 2013)
Manager, Enterprise Service Desk Plans and Implementation Cell @ (January 2008 - September 2011)
Supervisor, Consolidated Help Desk and Messaging @ (April 2005 - January 2008)
Supervisor, Systems Administration @ (February 2002 - April 2005)
Emissions Security (EMSEC) Manager @ (February 2001 - February 2002)
Supervisor, Small Computer Maintenance @ (July 2000 - February 2001)
Supervisor, Inventory Management @ (August 1992 - July 2000)
Jack Duquette Education
Community College of the Air Force
Associate of Arts and Sciences (AAS) (Military Information Systems Technology)
2007-2008
Jack Duquette Skills
Software as a Service (SaaS)
ITIL v3 Foundations Certified
Cross-functional Team Leadership
Customer Service
Strategic Planning
Change Management
Project Management
Incident Management
Technical Support
Security
Computer Network Operations
Information Technology
Military
Troubleshooting
Information Assurance
Network Administration
System Administration
Budgets
Government
Business Process Improvement
Jack Duquette Summary
Jack Duquette, based in New York, United States, is currently a Client Services Manager at Med Tech Solutions. Jack Duquette brings experience from previous roles at Newsmax Media, Inc., Netsurit, TransLoc and Allscripts. Jack Duquette holds a 2007 - 2008 Associate of Arts and Sciences (AAS) in Military Information Systems Technology @ Community College of the Air Force. With a robust skill set that includes Software as a Service (SaaS), ITIL v3 Foundations Certified, Cross-functional Team Leadership, Customer Service, Strategic Planning and more. Jack Duquette has 1 emails and 2 mobile phone numbers on RocketReach.
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