Jack Dugan Email & Phone Number
Global ITSM Cross-Process Owner and ServiceNow Product Owner ITSM and SPM @ The Goodyear Tire & Rubber Company
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Jack Dugan Location
- Stow, OH, US
Jack Dugan Work
- 2023 -now Global ITSM Cross-Process Owner and ServiceNow Product Owner ITSM and SPM @
- 2021 -2023 Global Process Owner Configuration and ITIL Change Management @
- 2015 -2021 NA IT and GIS ITIL Change Manager @
- 2014 -2015 Global Service Portfolio Manager (ITIL) @
- 2013 -2014 Global Process Owner - Service Transition (ITIL) @
- 2011 -2013 Sr. Business Analyst SDLC Management @
- 2007 -2010 Change and Release Management Coordinator @
- 2004 -2007 Change Management Coordinator and Production Support Analyst III @
- 1997 -2004 Production Control Analyst II @ Affiliated Computer Services
Jack Dugan Education
- The University of Akron
Bach. of Science (Management Information Systems)
2001-2003 - The University of Akron
Bach. of Science (Business Administration - Advertising)
Jack Dugan Skills
- Demand Management
- Request Management
- Enterprise Architecture
- ServiceNow
- CMDB
- ITIL
- IT Service Management
- Change Management
- Release Management
- Configuration Management
- Incident Management
- Problem Management
- Knowledge Management
- Application Lifecycle Management
- Continuous Improvement
- Process Improvement
- IT Management
- Disaster Recovery
- Business Process Improvement
- Business Process
- Systems Analysis
- Business Analysis
- SDLC
- Management
- Visio
- SharePoint
- Vendor Management
- ITIL v3 Foundations Certified
- Integration
- Project Portfolio Management
- Analysis
- IT Strategy
- Requirements Gathering
- Software Development Life Cycle (SDLC)
- Software Documentation
- PMP
- Marketing
- Program Management
- Agile Methodologies
Jack Dugan Summary
- Jack Dugan, based in Stow, OH, US, is currently a Global ITSM Cross-Process Owner and ServiceNow Product Owner ITSM and SPM at The Goodyear Tire & Rubber Company. Jack Dugan brings experience from previous roles at The Goodyear Tire & Rubber Company. Jack Dugan holds a 2001 - 2003 Bach. of Science in Management Information Systems @ The University of Akron. With a robust skill set that includes Demand Management, Request Management, Enterprise Architecture, ServiceNow, CMDB and more. Jack Dugan has 3 emails and 3 mobile phone numbers on RocketReach.
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