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Jack de Koning Location
Glasgow, GB
Jack de Koning Work
2024 -now IT Service Desk Manager @
2018 -2024 IT Service Delivery Manager @
2015 -2018 IT Desktop Services and Support Manager @
2012 -2015 IT Service Desk Manager @
2004 -2012 Technical Support Manager @
1999 -2002 Senior Engineer @
1995 -1999 Transmission Test Coordinator @ Lucent Technologies
Jack de Koning Education
University of Glasgow
MSc (Electronics and Electrical Engineering)
2002-2003
HBO 's-Hertogenbosch
HTS (Electronics and Electrical Engineering)
1990-1994
Jack de Koning Skills
Integration
Service Delivery
Networking
Technical Support
Telecommunications
Management
CRM
TCP/IP
IT Service Management
ITIL v3 Foundations Certified
ITIL Service Design Intermediate Certified
ITIL Service Transition Intermediate Certified
Change Management
Mobile Devices
Outsourcing
Process Improvement
System Deployment
Team Leadership
Team Management
Testing
Customer Relationship Management (CRM)
Project Management
Microsoft Excel
SQL
ITIL
Customer Relationship Management Crm
Service Catalog
Service Desk
Project Governance
Incident Management
Microsoft O365
IT Operations
Service Level Management
Service Improvement
Problem Management
Customer Relationship Management
Jack de Koning Summary
Jack de Koning, based in Glasgow, GB, is currently a IT Service Desk Manager at Circle Health Group. Jack de Koning brings experience from previous roles at Circle Health Group, BMI Healthcare and Concentrix. Jack de Koning holds a 2002 - 2003 MSc in Electronics and Electrical Engineering @ University of Glasgow. With a robust skill set that includes Integration, Service Delivery, Networking, Technical Support, Telecommunications and more. Jack de Koning has 1 emails on RocketReach.
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