Head of Trade Experience (Product and Go To Market) @ (January 2025 - February 2026)
Senior Growth Operations Manager @ (January 2024 - December 2024)
Travel and Consulting and Advisory @ Various (September 2022 - December 2023)
Chief Operating Officer (Interim) @ (March 2022 - September 2022)
Head of Network Engagement (Interim) @ (September 2021 - March 2022)
Advisor @ Humanery.com (April 2021 - September 2021)
Global Head of Operations - Automation and Scaling @ (February 2018 - March 2021)
Head of Operations - International @ (July 2017 - June 2018)
Head of Operations - Canada and France @ (January 2016 - June 2017)
Operations Analyst @ (June 2015 - May 2016)
Online Support Manager @ (July 2014 - June 2015)
Online Support Manager @ (September 2013 - July 2014)
Operations Program Manager @ (July 2011 - September 2013)
Jack Burston Education
The Manchester Metropolitan University
BA (Hons) English Literature (First Class) (English and American literature)
2006-2009
The John Bentley School
A-Level (English Literature, History, German)
1999-2006
Jack Burston Skills
Acquisition Integration
Automation
Budgeting
Business Analysis
Business Process Design
Business Process Improvement
Business Process Outsourcing (BPO)
Change Management
Chatbot Development
Collaborative Problem Solving
Communication
Community Management
Consulting
Content Management
Cross-functional Team Leadership
Customer Experience
Customer Service Management
Data Analysis
Executive Reporting
Go To Market
Go-to-Market Strategy
Healthcare
Hiring
Intercom
International Project Management
Leadership
Marketing
Mentoring
Microsoft Excel
Operational Planning
Operational Strategy
Operational Tools
Operations Management
P&L Management
Pattern Recognition
People Management
Presentation Skills
Problem Solving
Process Automation
Process Improvement
Product Launch
Product Launch Planning
Product Management
Program Leadership
Program Management
Project Management
Restructuring
Revenue & Profit Growth
Service Design
Strategic Leadership
Strategic Partnerships
Strategic Planning
Strategic Thinking
Strategy
Team Leadership
Technical Writing
Vendor Management
Zendesk Support
Digital Strategy
Online Support Strategy
Copywriting
Content Strategy
SEO
Web Content
Writing
InDesign
Skype
Proofreading
Creative Writing
Digital Marketing
Web Analytics
CMS
Social Media
Microsoft Office
Confluence
Omniture
Blogging
User Experience
Social Media Marketing
Customer Support Content
Google Analytics
JIRA
Workflow Management
Content Marketing
User Journeys
Content Development
Visio
Mac OS X
Social Support
Google Docs
User Education
Enterprise Content Management
Social Media Strategy
SEO copywriting
Copy Editing
Social Networking
Analytics
Sentiment Analysis
Management
Zendesk
Tableau
Playstation
Entertainment
Public Relations
Business Process Outsourcing
Contact Center Technology
Robotic Process Automation
CX
Jack Burston Summary
Jack Burston, based in London, GB, is currently a General Manager, Directories at Checkatrade. Jack Burston brings experience from previous roles at Checkatrade and Various . Jack Burston holds a 2006 - 2009 BA (Hons) English Literature (First Class) in English and American literature @ The Manchester Metropolitan University. With a robust skill set that includes Acquisition Integration, Automation, Budgeting, Business Analysis, Business Process Design and more. Jack Burston has 2 emails and 1 mobile phone numbers on RocketReach.
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